Visit the SNUG booth at K18!

Visit the SNUG booth in the Customer Success Expo in the Community Lounge area to pick up your SNUG ribbon!

I give you... Pong

We decided to have some fun and implemented Pong in Service-Now. Yes we cheated a little by using someone else's code. It is also one player. But still fun.Here is the tutorial we used: http://cssdeck...

Add Bookmark to the Edge via UI Action

We created a UI Action that adds a Bookmark to the Edge. We had some discussion on whether or not Tagged Documents would fulfill this need, and we felt this solution provided enough value that we went...

Changing the sort order on a related list

I couldn't find a good example of how to change the sort order on a related list, so I thought I could post one.I did it via a Client Script, so it happens after loading the form. I also had to set th...

Conditional Scheduled Import

When setting up a scheduled data import, there is a check box called Conditional that allows you to enter a script. There is a wiki article here: http://wiki.servicenow.com/index.php?title=Scheduling_...

How we handled BCC

ExpectationsThis is not a general BCC Solution. It is a very targeted solution used in a specific circumstance.BackgroundWe had a requirement where we needed Service-Now to deal with BCC emails from o...

Rockies Virtual Lunch-n-Learns

Hi Everyone - I wanted to make sure customers have access to the recordings of our virtual lunch-n-learns. Below is a list of the previous sessions. I will provide links to the others as we conduct th...

SaltStack automation for Web-scale IT at ServiceNow Knowledge14

(originally published on the SaltStack blog) Automation software suites that combine IT operations management and IT service management have been the domain of the big, legacy software vendors for dec...

Join your fellow attendees at the Knowledge14 Closing Night Party for an epic celebration and don't miss your chance to hear from Frank Slootman, Fred Luddy, and Dan McGee in the ServiceNow General

Eight districts. Eight tastings. It's your choice. Make your way to SoMa for some old school gaming. Relax in the wine country with four vineyards. Trip on over to the Haight; don't miss the Nitro Coc...

Dear Santa

[I shared the following letter with my ServiceNow account team just before Christmas 2013.]I'm a longtime ServiceNow customer and I've really loved their tools. However, I've noticed some opportunitie...

Don't forget to join the Rockies Live Feed at Knowledge 13

Don't forget to sign into the K13 live feed and join the Rockies group!~Steve Taylor____________________________________________________________________________________________________________________...