Hello SNUG Members!   We hope you will attend the upcoming 2025 Utah SNUG event! We are very excited that the SNUG meeting will be hosted by our customer, Adobe! Local SNUG meetings are one of the best ways to meet and collaborate with other ServiceNow customers in your area. You will also be able to learn and interact with experts from ServiceNow and our partner sponsor.   We continue to refine the agenda as we get closer to the event date and would like to spotlight as many customers as possible, so if you are interested in participating, please send an email to samantha.outwater@servicenow.com.  To learn more about ways to participate, you can view the SNUG Participation Guide.    Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space may be limited, so please register today to reserve your spot!   Register Today! ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

SAVE THE DATE! Utah SNUG will be on November 6th!    Registration information to follow soon - please save the date and see below for the latest agenda updates.    Event Details Date: Thursday, November 6th, 2025 Time: 12:00 - 3:45 pm MT (Optional Workshop from 10:00 am - 12:00 pm) Location: Adobe | Lehi, UT Register Now   Agenda (work in progress):  9:30 am - 10:00 am | Check-In & Breakfast   10:00 am - 12:00 pm | Optional Workshop: Unlocking Enterprise Knowledge & Automation with Workflow Data Fabric and Now Assist  12:00 pm - 12:30 pm | SNUG Registration & Lunch  12:30 pm - 12:35 pm | Welcome & SNUG Overview  12:35 pm – 1:00 pm | ServiceNow Presentation: Going from Performance Analytics to Platform Analytics   1:00 pm – 1:30pm | Customer Presentation: CMDB Overview by Adobe  1:30 pm – 1:45 pm | Break  1:45 pm - 2:10 pm | Partner Presentation  2:10 pm - 2:30 pm | Customer Presentation: Lessons Learned from Platform Analytics Migration by Claire Ashdown at The Church of Jesus Christ of Latter-Day Saints  2:30pm – 2:45pm | Wrap-Up & Q&A  2:45 pm - 3:45pm | Networking Social ft. Swig Soda Bar    If you register for the hands-on workshop, don't forget to bring you laptop, charger, and a secondary device to follow along.   We hope to see you there!  ... View more

Hi All! We are gearing up for our next Utah SNUG, pending November 2025. We wanted to reach out to you to see if you are interested in presenting a demo or sharing a success story. Please reach out to me if you'd like to present.    Krista Haines ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more