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Published on by
Sam Outwater
| Updated on
| Updated on
SAVE THE DATE! Utah SNUG will be on November 6th!
Event Details
Date: Thursday, November 6th, 2025
Time: 12:00 - 3:45 pm MT (Optional Workshop from 10:00 am - 12:00 pm)
Location: Adobe | Lehi, UT
Sponsor: Contender Solutions, a Presidio Company
Agenda:
9:30 am - 10:00 am | Check-In & Breakfast
10:00 am - 12:00 pm | Optional Workshop: Leveraging Now Assist and AI Agents for Service Operations
12:00 pm - 12:30 pm | SNUG Registration & Lunch
12:30 pm - 12:35 pm | Welcome & SNUG Overview
12:35 pm – 1:00 pm | ServiceNow Presentation: Unlocking Efficiency with Process Mining: Turning Data into Action by Tanner Strobel
1:00 pm – 1:30pm | Customer Presentation: Mapping Technical Services with Purpose: Aligning Application & Infrastructure Models to CSDM at by Brandon Bid at Adobe
1:30 pm – 1:45 pm | Break
1:45 pm - 2:10 pm | Partner Spotlight: Sean Jamison & Maddie Keefe - Contender Solutions, a Presidio Company
2:10 pm - 2:30 pm | Customer Presentation: Lessons Learned from Platform Analytics Migration by Claire Ashdown at The Church of Jesus Christ of Latter-day Saints
2:30pm – 2:45pm | Wrap-Up & Q&A
2:45 pm - 3:45pm | Networking Social ft. Swig Soda Bar
More information on the workshop:
This hands-on workshop introduces ServiceNow’s Generative AI tools—Now Assist and AI Agents—for transforming service operations. Participants will build and test AI-powered agents, explore automated workflows, and see how Generative AI accelerates issue resolution, boosts productivity, and simplifies IT, employee, and developer experiences.
If you register for the hands-on workshop, don't forget to bring you laptop, charger, and a secondary device to follow along.
We look forward to seeing you there!
Event has ended
You can no longer attend this event.
Start:
Thu, Nov 6, 2025 09:00 AM PST
End:
Thu, Nov 6, 2025 02:30 PM PST
Adobe - Lehi, Adobe Way, Lehi, UT, USA