Veza from ServiceNow: Identity Security as the Foundation for NeoClouds and AI Governance

[tarunthakur]

The cloud landscape is shifting beneath our feet. GPU-powered infrastructure is no longer a niche concern—it’s becoming the backbone of enterprise innovation. And with that shift comes an identity and governance crisis that most organizations are barely prepared to handle.

The challenge? It’s no longer just about managing human access. It’s about managing both human and agent identity at scale.

The NeoCloud Moment

NeoCloud represents one of the fastest-growing infrastructure paradigms we’ve seen in years. Organizations are rushing to leverage GPU resources for AI, machine learning, data analytics, and high-performance computing. But the complexity multiplies once you account for the full spectrum of actors: human engineers, data scientists, autonomous AI agents, orchestration services, and intelligent workflows all competing for the same compute resources.

Today, most NeoCloud platforms lack the sophisticated identity and access controls needed to manage this complexity—especially when it comes to the interplay between human operators and the agents they deploy and oversee. That’s where ServiceNow—combined with Veza’s identity security expertise—can fundamentally reshape the market.

Identity in the Age of Hybrid Human-Agent Operations

Here’s what most organizations miss: traditional identity governance was built primarily for humans. But modern infrastructure isn’t human-only anymore.

The identity challenge now spans three distinct types:

• Human Identity: Engineers, data scientists, DevOps teams who need access to configure, manage, and troubleshoot GPU resources.
• Non-Human Identity: Microservices, applications, and services that need programmatic access to resources.
• Agent Identity: AI agents, autonomous workflows, and intelligent systems that execute tasks independently.

All three require sophisticated governance. All three need the least privilege. All three must be auditable and compliant. And critically, they must work together—humans authorize services, services may deploy agents, agents execute workloads, and humans oversee it all.

Without comprehensive identity governance across all three dimensions, “Govern” and “Operate” become impossible in today’s infrastructure landscape.

The “Operate” Imperative: Unified Visibility & Least Privilege

In the operational layer, Veza provides granular, real-time visibility into exactly who—both humans and agents—can take what actions on which GPU resources.

Think about the implications:

• Comprehensive Access Transparency: Understand not just which humans have GPU access, but also which AI agents and services are consuming compute resources—and why. See the complete picture of who (human or agent) is doing what.
• Least Privilege for All: Both humans and agents often get broader permissions than necessary. Veza reveals what each actually needs, enabling true least privilege policies that constrain access to specific workloads and responsibilities.
• Cost Optimization: Unnecessary permissions—whether granted to humans or agents—often drive wasteful resource consumption. By tightening access across the board, organizations simultaneously improve security and reduce their total cost of ownership (TCO).

This is the promise of “Operate”—turning hybrid human-agent complexity into clarity, and clarity into efficiency.

The “Govern” Imperative: Policy-Driven Control for Hybrid Operations

But visibility alone isn’t enough. You need governance frameworks that account for both human and agent actors at their core.

The “Govern” layer creates intelligent, scalable policies that manage access across the entire NeoCloud ecosystem:

• For Human Operators: Policies that ensure engineers, data scientists, and infrastructure teams maintain appropriate access and accountability for their actions on critical resources.
• For Agent Systems: Policies that govern which AI agents and services can access what resources, with automated enforcement and clear delegation from humans.
• For Oversight: Policies that enable humans to maintain visibility and control over agent activity, ensuring agents operate within defined boundaries.
• For Consumers: Policies that govern how both individual users and autonomous systems from different teams or external partners access shared compute resources—with guardrails built in across the board.
• For Compliance: Unified audit trails that create accountability for both human decisions and agent actions, proving that access was appropriate and least privilege was enforced.

For any NeoCloud provider considering how to differentiate, this balanced approach to human and agent identity governance becomes a massive competitive advantage. It signals readiness for the real world—where humans and agents work together.

Why This Matters Now

The NeoCloud market is exploding. AI is accelerating. And organizations are deploying both expanded human teams and autonomous agents at scale—without the comprehensive identity and governance frameworks to manage them responsibly.

ServiceNow has proven it can become the trusted platform for enterprise governance. Veza has proven it can crack the identity security code in complex, dynamic environments. Together, they can own the governance layer of NeoCloud—the layer that determines who (human or agent) gets to do what, why, and with what safeguards.

The Question for Leaders

If you’re building NeoCloud infrastructure or consuming GPU resources at scale, ask yourself:

• Do you truly understand who—human teams and autonomous agents—has access to your most critical compute resources?
• Can you audit and verify both human decisions and agent actions?
• Are you confident those access patterns are secure, optimized, and compliant across both dimensions?
• Can you scale governance as you deploy more teams and more autonomous systems?

That’s the question ServiceNow and Veza are positioned to answer—completely and convincingly.