Cannot create new LDAP server - Not Authorized message appears

[SJ9]

I am trying to add an additional LDAP Server to our instance but am getting 'Not Authorized' as per KB0519473

I have followed the steps in the above KB but the error remains the same.

As the existing LDAP is working fine - I would have thought that this option would have been used to create the original LDAP anyway so am confused as to why this is happening.

Any ideas?

[Community Alums]

Hi all,

I am also getting the same issue,

could someone provide some solution.

[Matt Dodd]

Hi Steve (and Vikas),

The issue likely isn't related to the LDAP server setup at all, rather that the permissions on the record producer (the form that displays in the catalog, or when you click the 'Create New Server' link under the 'System LDAP' Application menu) are not allowing you access to the item.

Assuming you have checked the 'Active' flag on the record producer is set to active (as per the KB) then you may also need to check that someone has not added any roles to the record producer also, and that there is nothing from a security perspective that is preventing you from accessing that page. It could also be something to do with the ACL's on the record producer too, which may be worth checking.

From within the record producer's record page, you can also see the 'roles' setting. If one has been setup for this item, you would obviously need that role yourself in order to use this item. Im assuming you already are setup as admin however, since you are looking at the System LDAP application.

Lastly you could just try the 'Try It' or 'Preview' buttons from the record producer page, which should show you whether the item itself is working ok, and whether the link (from the application menu) has been altered, and may need fixing.

Hopefully this helps a little..

Thanks,

Matt

[Community Alums]

Hi Matt,

Thanks for your reply, i noticed that there was no record "New LDAP Server" in Record Producer.

I guess i have to create one and then test.

Thanks

Vikas Ghavate

[Matt Dodd]

Ahhh, sounds like that is the problem.

You will also need to update the link in the menu, however, if you do create a new one. The existing one points to a unique sys_id which will not match the new one you create. (right-click on the header of the new one you produce and use the 'Copy sys_id' from there, then paste it into the menu item, so that it matches)