Adding SN Virtual Agent Topics to MS Teams

[rohit_murli]

Hello All,

We have successfully completed the ServiceNow Virtual Agent integration with MS Teams, and it is working fine. Now, we need to include the SN Virtual Agent topics in MS Teams. Could you please advise on how we can achieve this?

Any help would be greatly appreciated.

Thank you.

[Paul Curwen · Accepted solution]

Any existing Topic which the user has access to should appear in Teams automatically. Are you not seeing them?

Check you have not restricted any Topics to a named portal. See:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852414

Make sure 'Is Topic Visible' and 'Is Topic Discoverable' on the table sys_cs_topic is set to true for all Topics you want visible. See:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784304

[rohit_murli]

Hey @Paul Curwen,
Thank you for the quick response.