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Conversational Studio Sentiment Analytics Data & Access

shivanisutar
Tera Contributor

The Sentiment Analytics dashboard (/now/conversational-studio/analytics/all) displays "No data available" for all sentiment metrics and "0" for Conversations Analyzed. This is caused by inactive data aggregation scheduled jobs, disabled Now Assist Sentiment skills, or missing analytics user roles.

I want to resolve data pipeline aggregation failures and align user permissions, So that reporting users can view populated sentiment analytics metrics in Conversational Studio. 

Has anyone experienced this before or knows what additional configuration might be missing?

Thank you!

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