Error adding MS Teams Self-Configured Bot: "Invalid Bot : Please make sure bot is registered..."

[ganeshnunsa]

Hi everyone,

We are currently working on integrating MS Teams with ServiceNow Virtual Agent using a self-configured bot.

Our current state:

• We have established the connection.

• The bot is successfully published on the Azure side.

• The bot is visible on both ends (MS Teams and Copilot).

The issue: When we try adding/interacting with the bot, we are receiving the following error: Invalid Bot : Please make sure bot is registered and teams channels is enabled

We have verified our basic setup, but something seems to be missing. Has anyone encountered this specific error before, or does anyone know what Azure or ServiceNow configuration we might have overlooked?

Any guidance would be greatly appreciated!

Thanks in advance.

[prerna_sh]

Hi @ganeshnunsa 
Can you please attach the screen shot what specific issue you are facing, along with the basic configuration you have done so far.

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Thanks,
Prerna

[ganeshnunsa]

I have attached the snapshot of the issue and the document we followed to do the integration 

Document followed: https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/teams-install-custo...

[prerna_sh]

Have you Uploaded the manifest file? This issue seems on Microsoft Teams side

[ganeshnunsa]

Yes, we have uploaded the manifest, and the bot is visible on both the Teams and Copilot sides. However, we are encountering the following error while trying to add it.