Error Display Experience assistant virtual agent

[RosalíaB]

Hi everyone,

one of the assistant (CI admin experience - Virtual agent) we created didn't allow us to delete one of the portals selected in the "display experience" section. The entire assistant was deleted and a new one created. Now, when I try to select the portal, it doesn't allow me to do so because it appears "used being," as if it's locked. Is there any way to unlock it?

Thanks!

[cilisoi]

You can find the record for this setting in the Now Assist Deployment Channel [sys_now_assist_deployment_channel] table. This record seems to get created in the Now Assist in Virtual Agent [sn_nowassist_va] scope by default even if you created your assistant in a different scope.