We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

How are you differentiating application services by instance in change

ShantelM
Tera Contributor

I am wanting to know if anyone has some suggestions on best ways to differentiate an application service from one another to make it easy to select in change/itsm records. If one is the development instance, one is a staging instance, one is production what are others doing? Adding it to the naming convention as well as the environment field?

2 REPLIES 2

Kieran Anson
Kilo Patron

I've most commonly seen users append the environment identity onto the name for quick identification. So 'PROD' , 'TEST' , 'PPD' etc.

I've also seen benefit in having a choice field on a change record called 'Environment' which then filters the available CI records. This is additionally beneficial where CI data might be archived/deleted but a reporting requirement exists to identify the environment the change relates to 

Thank you Kieran!