How are you differentiating application services by instance in change
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3 weeks ago
I am wanting to know if anyone has some suggestions on best ways to differentiate an application service from one another to make it easy to select in change/itsm records. If one is the development instance, one is a staging instance, one is production what are others doing? Adding it to the naming convention as well as the environment field?
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Change Management
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3 weeks ago
I've most commonly seen users append the environment identity onto the name for quick identification. So 'PROD' , 'TEST' , 'PPD' etc.
I've also seen benefit in having a choice field on a change record called 'Environment' which then filters the available CI records. This is additionally beneficial where CI data might be archived/deleted but a reporting requirement exists to identify the environment the change relates to
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3 weeks ago
Thank you Kieran!
