Virtula agent floating chat bubble

[kmbeck2]

We are currently using the virtual agent for our esc page. We have out HRSD team working on their own page/taxonomy, but we want to hide the Virtual Agent chat bubble when they click into those HRSD tabs. How can I remove it when it is related to anything HRSD but leave it open when users are on out technology page.

[Tanushree Maiti]

Hi @kmbeck2 

If you want to show it only on certain pages, as per KB : KB2918399 How to remove Virtual Agent from Portal 

,ensure you are using sp_agent_chat_config to activate it only on the pages where you want it, excluding the HRSD taxonomy pages.

Link: https://<Your_instance_name>/sp_agent_chat_config_list.do?sysparm_userpref_module=c5fdb7b17780330045...

Deactivate Esc Entry

[kmbeck2]

Hello @Tanushree Maiti ,

This is under our Employee Center together so if I turn this off it will be turned off for the technology support area as well. The Service Portal is the Employee Center and then we have a taxonomy for the University users and the Child Topic is where we are wanting to remove the chat bubble from. Which shows on our ESC page as a tab for HRSD.  

[Tanushree Maiti]

Hi @kmbeck2 

Can you try this one. Open the page where you want to remove the chat bubble.

CTRL+ Right Click-> Page designer -> remove the widget "Virtual widget service portal widget " 

Refer this post for screen shot.

How to remove chat icon from ESC portal?