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Published on by
Shamile
| Updated on
| Updated on
Next session: January 24, 8:30am PT | 11:30am ET
Topic: How to transfer chat to another Agent or Queue
Samyuktha Reddy and Victor Chen will share how an Agent can assign a chat to another suitable agent or queue for a better end-user experience resolving the issue faster with high quality.
Conversational Interfaces Academy (formally Virtual Agent Academy) occurs every other Tuesday (8:30am PST, 11:30am EST), with this session airing on January 24th, 2023. We'll have product experts on hand to demonstrate concepts, best/good practices, provide guidance, and answer your questions in a live setting.
Event has ended
You can no longer attend this event.
Start:
Tue, Jan 24, 2023 08:30 AM PST
End:
Tue, Jan 24, 2023 09:00 AM PST
