Hello SNUG Members!   AI isn’t the future—it’s now. At ServiceNow, our customers aren’t just talking about AI; they’re putting it to work in powerful, practical ways. Join us at World Forum New York, a one-day complimentary event on October 29th at Javits Center and see how you can harness the power of AI to transform your business.   With content rich sessions, hands-on demos, immersive experiences, and a visionary keynote, you'll discover how companies around the world are driving transformation. Plus, you’ll also have plenty of opportunities to network with peers and have your questions answered by our Subject Matter Experts (SMEs).   World Forum is where shared learning happens, connections are born, and new ideas come to life. It’s where the world puts AI to work.   Please don’t hesitate to reach out with any questions. Register now and secure your seat. I hope to see you at this incredible event. REGISTER TODAY!   Tracy O'Brien ... View more

How the Global Search work in ServiceNow?? does it work in any order ?? or it is based on our custom configuration set up for each table?   When I search with userid which doesn't give me the exact results. but when I check with Incident number it shows exact match.   please explain in details if anyone have an idea on this Global Search functionality..     ... View more

Hi All,   I am just starting to learn GRC Module in servicenow.   can anyone suggest from where we can start for this module in Now Learning??   If any realtime links if you have please share here which would be helpful for me to learn.   If you have please share platform learning for HRSD and CSM as well.     Thanks in Advance!!!!   ... View more

Don’t miss the ServiceNow Put AI to Work Summit DC, happening September 22-23, 2025!   Join us at the Marriott Marquis Washington DC on September 23rd for a free, action-packed day featuring hands-on demos, real-world success stories, and a preview of what’s coming in the ServiceNow product roadmap. Discover how AI is transforming work and powering innovation across industries.   During the event, you’ll experience:       -    Attend a visionary keynote on the future of ServiceNow and the transformative influence of AI on the industry       -   Breakout sessions filled with practical insights and success stories       -   360 Exchanges, interactive, small-group forums where customers and ServiceNow experts share outcomes, challenges, and best practices       -   Opportunities to network with peers and thought leaders   We’re also offering Learning Labs on September 22nd, a full day of hands-on workshops led by experts to help you deepen your technical skills and get even more from your ServiceNow investment.   Get ready to exchange ideas with innovators, learn something new, and discover how the world works with ServiceNow. Please let me know if you have any questions about ServiceNow Summit Washington DC.   Register here ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more