Hello, can anyone tell me when the next meeting is and where it is going to be held? ... View more

Hi everyone,   I wanted to share something I’ve been working on and get some input from others in the community. A little while back, I responded to a simple ServiceNow community question about what a ServiceNow admin does on a day to day basis.   That response stuck with me longer than I expected.   Over time, it turned into something bigger. A full “Day in the Life” series exploring different ServiceNow roles from a real-world perspective.   Not job descriptions. Not theory. Just what the work actually looks like.   I ended up covering: System Administrator Developer Business Process Consultant Technical Consultant Architect Then I stepped back and reflected on what connects all of them.   What stood out:   One thing became pretty clear while writing these. The roles are different, but the challenges are not. A lot of the real work across all of them comes down to: alignment clarity making the right decisions early No matter the role, those things show up in different ways throughout the day.   Full series   If you want to take a look, here are the posts: Admin https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-system-administrator-modern/ba-p/3539357  Developer https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-developer-modern-perspective/ba-p/3539373  Technical Consultant https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-technical-consultant-modern/bc-p/3539382#M18  Business Process Consultant https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-business-process-consultant-modern/ba-p/3539393  Architect https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-architect-modern-perspective/ba-p/3539391 Wrap-up https://www.servicenow.com/community/federal-and-u-s-public-sector/what-i-learned-writing-a-day-in-the-life-series-on-servicenow/ba-p/3539407   Discussion Curious to hear from others. What does your day to day actually look like in your role? And which role has been most aligned with your experience so far?   ... View more

I know it's an odd request but I also know that sometimes, although companies have credits to offset the cost of the conference, they may not have the budget to send enough people to use all the available credits. I am not sure it's even possible to allot credits to someone outside of your organization but if it is possible and you are willing, I will gladly accept.  I've already purchased transportation and lodging, I only need help with the 4-day event (Mon - Thu). ... View more

Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more