Service Now Chargeback models for shared services environment

Steven Burke
Tera Contributor

‎02-14-2024 06:48 AM

Hello WDC SNUG,

I'm looking for chargeback model templates within the CSDM to evaluate the onboarding of new internal customers with associated project costs.

Use Case/Scenario:

  • What will be the business unit’s TCO expenses for using ITSM workflows for [X] users? 
  • What will be the business unit’s TCO expenses for using 2 or more Service Now modules such as ITSM and VRM for their workflows for [ X ] users?
  • The TCO is to include licenses, Development and O&M expenses.

Have not decided on which of the 4 chargeback methods you use however, leaning toward fixed charge or variable based upon usage to start.

Chargeback Methods
1)  No charge, 2) A fixed charge, 3) Variable charge based on resource usage, 4) Variable charge based on volume.

This will set expectations on attributing costs in the initiation and planning stages.

Thank you in advance.

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TamaraT
Tera Contributor

2 weeks ago

Hello,

I was wondering if you have determined how you are proceeding with chargebacks. We are at a point where we are trying to determine how we are going to proceed.  I was hoping to see other's methodologies in this area.

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