Hello WDC SNUG,I'm looking for chargeback model templates within the CSDM to evaluate the onboarding of new internal customers with associated project costs.Use Case/Scenario:What will be the business unit’s TCO expenses for using ITSM workflows for ...
How the Global Search work in ServiceNow?? does it work in any order ?? or it is based on our custom configuration set up for each table? When I search with userid which doesn't give me the exact results. but when I check with Incident number it show...
Hi All, I am just starting to learn GRC Module in servicenow. can anyone suggest from where we can start for this module in Now Learning?? If any realtime links if you have please share here which would be helpful for me to learn. If you have please ...
For those of us who use the change management module in ServiceNow and run a regular CAB meeting, what kind of guidance do you provide your teams for reducing overdue change controls, especially during the summer months when a large number of enginee...
Hi Team, quick question, is there a way to add more trigger words to the virtual agent? I mean, example, today you left the chat and if tomorrow you want to start a new chat you type "Hi", is there a way to add more options to start the chat? like ...
Please can anyone help me with a few tips on the day-to-day responsibilities of a ServiceNow Admin? Many thanks in advance
anyone else having these issues? Description: Roles were lost in Training instance over the weekend. When an Admin User attempts to add Admin roles to a user or add a user to a group with Admin role assigned, the roles/membership are not populating o...
Good morning, As part of an ongoing governance review, I'm seeking information from existing ServiceNow customers to collect the following information:1) Company Size2) Modules Installed3) Current FTE Count / Planned FTE Count Any information you are...
Good afternoon everyone, I would like to know what minimum score you need to achieve to pass a Micro Certification exam?
Interested in being part of a team that is challenging what is possible with ServiceNow? GE Digital is currently building the largest and one of the most highly-integrated instances of ServiceNow in the world as part of an effort to modernize our o...
Does anyone know if Service Now have the capability to convert voice to text and create tickets automatically?
In attempting to better understand (and modify) some Jelly, I ran accross var kb = new "FilteredGlideRecord("kb_knowledge"); I would be good to see the code behind this but I have been unable to find it.Any suggestions?Pat
