Next Meeting
Hello, can anyone tell me when the next meeting is and where it is going to be held?
Forum Posts
What does a “day in the life” of different ServiceNow roles actually look like?
Hi everyone, I wanted to share something I’ve been working on and get some input from others in the community. A little while back, I responded to a simple ServiceNow community question about what a ServiceNow admin does on a day to day basis. Th...
Resolved! A day in the life of a ServiceNow Admin
Please can anyone help me with a few tips on the day-to-day responsibilities of a ServiceNow Admin? Many thanks in advance
Does anyone have conference credits they aren't going to use?
I know it's an odd request but I also know that sometimes, although companies have credits to offset the cost of the conference, they may not have the budget to send enough people to use all the available credits. I am not sure it's even possible to ...
Global Search option functionality
How the Global Search work in ServiceNow?? does it work in any order ?? or it is based on our custom configuration set up for each table? When I search with userid which doesn't give me the exact results. but when I check with Incident number it show...
Next meetup
Dear SNUG members, Was there a meeting held in 2026? If not, when is the next one? Best,Sree
Service Now Chargeback models for shared services environment
Hello WDC SNUG,I'm looking for chargeback model templates within the CSDM to evaluate the onboarding of new internal customers with associated project costs.Use Case/Scenario:What will be the business unit’s TCO expenses for using ITSM workflows for ...
GRC Module
Hi All, I am just starting to learn GRC Module in servicenow. can anyone suggest from where we can start for this module in Now Learning?? If any realtime links if you have please share here which would be helpful for me to learn. If you have please ...
Resolved! Overdue Change Controls
For those of us who use the change management module in ServiceNow and run a regular CAB meeting, what kind of guidance do you provide your teams for reducing overdue change controls, especially during the summer months when a large number of enginee...
Virtual Agent - chat Trigger
Hi Team, quick question, is there a way to add more trigger words to the virtual agent? I mean, example, today you left the chat and if tomorrow you want to start a new chat you type "Hi", is there a way to add more options to start the chat? like ...
Resolved! Roles are not populating correctly
anyone else having these issues? Description: Roles were lost in Training instance over the weekend. When an Admin User attempts to add Admin roles to a user or add a user to a group with Admin role assigned, the roles/membership are not populating o...
ServiceNow Team Size
Good morning, As part of an ongoing governance review, I'm seeking information from existing ServiceNow customers to collect the following information:1) Company Size2) Modules Installed3) Current FTE Count / Planned FTE Count Any information you are...
Resolved! Micro Certification Note
Good afternoon everyone, I would like to know what minimum score you need to achieve to pass a Micro Certification exam?
ServiceNow Opportunities at GE Digital
Interested in being part of a team that is challenging what is possible with ServiceNow? GE Digital is currently building the largest and one of the most highly-integrated instances of ServiceNow in the world as part of an effort to modernize our o...
Resolved! Voice to text conversion
Does anyone know if Service Now have the capability to convert voice to text and create tickets automatically?
