Hello Western NY SNUG Members!     We're excited to be hosting the 2025 Western NY SNUG, on Thursday, November 13th in Rochester.   We’re currently looking for customer presenters for this event! If you’re interested in presenting, please email Karen Canavan at karen.canavan@servicenow.com or complete this brief SNUG Planning survey to share the topics you’d like to see covered, or to express your interest in presenting.      Thank you to our SNUG sponsor, GlideFast.    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.     There will be an optional How to use Process Mining to identify process improvement opportunities workshop prior to the SNUG at 10:00 AM.    AGENDA​ *subject to change 9:30am-10:00am | Check in & Networking   10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities, ServiceNow 11:30am – 12:15pm | SNUG Registration, Lunch and Networking  12:15pm - 12:20pm | Welcome & Agenda Overview  12:20pm – 12:50pm |What's new in Zurich, ServiceNow  12:50pm – 1:20pm | Customer Presentation (Topic TBD)  1:20pm – 1:50pm | App Engine Presentation, ServiceNow  1:50pm – 2:05pm | Networking Break  2:05pm - 2:35pm | AI Presentation, GlideFast  2:35pm - 3:05pm | Customer Presentation (Topic TBD) 3:05pm - 3:35pm | Processing Minning Overview, ServiceNow  3:35pm – 3:45pm| Closing Remarks  3:45pm – 5:00 pm|  Networking Reception   Register now to secure your space!      We look forward to seeing you there!   ... View more

Hello Western NY community!   We are in the process of planning the next SNUG meeting in Western NY this Fall and are looking for a ServiceNow partner to sponsor!  All Specialist, Premier, Elite and Build partners are eligible to sponsor SNUG events.     Here are some of the benefits of sponsoring the SNUG:  30 minutes at the SNUG meeting to present a customer case study or use case   Display area at the registration check-in area to share branded materials or giveaways and to welcome SNUG members  Logo on email invitations and community  Exclusive partner representation at the event    Don’t miss out! Apply to sponsor on the Partner Portal – Marketing > Events > SNUG Events ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Get ready for an exciting day of learning, networking, and collaboration at the New Jersey ServiceNow User Group (SNUG) event. Whether you’re a seasoned pro or just getting started, this is your chance to connect with fellow professionals, gain insights from top industry leaders, and explore the latest updates in the ServiceNow ecosystem.   Date: Wednesday, March 12th  Time: 11:30 AM - 4:30 PM ET (Pre-SNUG Workshop Begins at 9:00 am) Venue: Johnson & Johnson, 1000 US-202, Raritan, NJ 08869, United States   What to Expect: Hands-On Lab – Dive into "Put AI Agents to Work for Service Operations" Customer Spotlights – Hear firsthand from BMS & J&J about their ServiceNow journeys Expert Insights – Get an exclusive look at the latest ServiceNow release Sponsor Session – Learn how INRY's Total Experience Framework is modernizing user experiences Networking & Happy Hour – Connect, collaborate, and unwind with peers Agenda 9:00 AM - 9:30 AM – Registration & Check-In 9:30 AM - 11:30 AM – Optional Hands-On Lab: Put AI Agents to Work for Service Operations 11:30 AM - 12:30 PM – SNUG Registration, Lunch & Networking 12:30 PM - 12:45 PM – Welcome & Introduction 12:45 PM - 1:15 PM – BMS Customer Session 1:15 PM - 1:45 PM – INRY Sponsor Session: Modernizing User Experiences with INRY's Total Experience Framework and ServiceNow 1:45 PM - 2:00 PM – Break 2:00 PM - 2:30 PM – J&J Customer Session 2:30 PM - 3:00 PM – ServiceNow Latest Release Overview 3:00 PM - 3:15 PM – Wrap-Up 3:15 PM - 4:30 PM – Optional: Happy Hour   Don't miss out! Secure your spot today and be part of this must-attend event for the ServiceNow community. Register Now   ... View more

Hello SNUG Members!   I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredible, and Chuck singing two holiday songs with the ukulele was the highlight of my holiday season.   Many of you asked for copies of the presentations. CLICK HERE to see the following presentations: Now Assist Workshop Automating Workers Comp with Service Catalog- Memorial Healthcare System  RFID Live Asset Tracking - NFL  Successful AI: Quality Data and Confident Actions – Tanium and AHEAD Gaining Value Through Service Mapping - Erie Insurance  Virtual Agent - Anywhere Real Estate    In addition, you can find all Now Assist Materials HERE. The entire event was recorded and is available HERE ON-DEMAND. It is available for 90 days.   THANK YOU to ALL the presenters and to Chuck Tomasi for co-hosting and sharing his dazzling vocal talents.   For those of you interested in getting talented performers for your company events, you can reach out to FUNNY Business who I have worked with for years providing incredible entertainment for the virtual SNUG events.   Wishing you a safe happy holiday season!   Tracy O’Brien SNUG Program- ServiceNow ... View more