Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hi Everyone!   We are kicking off plans for a Fall '24 Western NY SNUG and looking for a sponsor! If you are interested in sponsoring, please submit a sponsorship application on the partner portal!    Sponsorship Includes: 30 minute speaking session Logo on marketing promotions Table at registration  Along with other benefits! Reach out to Doug Dykes (doug.dykes@servicenow.com) with any questions or after you submitted an application.   Thank you!   Doug Dykes  ... View more

Hello Western NY SNUG Community!   We're just a few days away from the Western NY SNUG on Thursday, November 13th in Rochester. This is just a friendly reminder that it is not too late to register! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. We have the full agenda below!   Date: Thursday, November 13th, 2025 Time: 11:30 am – 3:45 pm ET (Optional pre-SNUG workshop starts at 10:00 am) (SNUG followed by Happy Hour) Location: Hampton Inn and Suites Rochester Downtown, 101 S Union St, Rochester, NY   Register Here: https://rsvp.servicenow.com/westernnysnug2025   EVENT AGENDA​ 9:30am-10:00am | Workshop Check in & Breakfast 10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities, ServiceNow 11:30am – 12:15pm | SNUG Registration, Lunch and Networking  12:15pm - 12:20pm | Welcome & Agenda Overview  12:20pm – 12:50pm | What's new in Zurich, ServiceNow  12:50pm – 1:20pm | How herding cats helped my consolidation effort at AFRL, USAF  1:20pm – 1:50pm | From apps to agentic future: Crafting smarter, autonomous workflows, ServiceNow  1:50pm – 2:05pm | Networking Break  2:05pm - 2:35pm | AI Readiness, GlideFast 2:35pm - 3:05pm | Process Mining Overview, ServiceNow  3:05pm – 3:15pm| Closing Remarks and GlideFast Raffle  3:15pm – 4:30 pm | Networking Reception   We look forward to seeing you! ... View more