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Published on by
Karen Canavan
Hello Western NY SNUG Members!
We're excited to be hosting the 2025 Western NY SNUG, on Thursday, November 13th in Rochester.
We’re currently looking for customer presenters for this event! If you’re interested in presenting, please email Karen Canavan at karen.canavan@servicenow.com or complete this brief SNUG Planning survey to share the topics you’d like to see covered, or to express your interest in presenting.
Thank you to our SNUG sponsor, GlideFast.
SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers. Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.
There will be an optional How to use Process Mining to identify process improvement opportunities workshop prior to the SNUG at 10:00 AM.
AGENDA *subject to change
- 9:30am-10:00am | Check in & Networking
- 10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities, ServiceNow
- 11:30am – 12:15pm | SNUG Registration, Lunch and Networking
- 12:15pm - 12:20pm | Welcome & Agenda Overview
- 12:20pm – 12:50pm |What's new in Zurich, ServiceNow
- 12:50pm – 1:20pm | Customer Presentation (Topic TBD)
- 1:20pm – 1:50pm | App Engine Presentation, ServiceNow
- 1:50pm – 2:05pm | Networking Break
- 2:05pm - 2:35pm | AI Presentation, GlideFast
- 2:35pm - 3:05pm | Customer Presentation (Topic TBD)
- 3:05pm - 3:35pm | Processing Minning Overview, ServiceNow
- 3:35pm – 3:45pm| Closing Remarks
- 3:45pm – 5:00 pm| Networking Reception
Register now to secure your space!
We look forward to seeing you there!
Will you be attending?
Starts:
Thu, Nov 13, 2025 11:30 AM PST
Ends:
Thu, Nov 13, 2025 04:00 PM PST
Hampton Inn & Suites Rochester Downtown, South Union Street, Rochester, NY, USA