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Published on by
Doug Dykes
| Updated on
| Updated on
We are excited to announce the next Western NY ServiceNow User Group meeting at Park Place at Hampton Inn &
AGENDA
9:45am | Workshop Check in
10:00am – 11:15am | Optional Hands-On Lab: Now Assist for ITSM Powered by GenAI
11:30am – 12:30pm | SNUG Registration & Networking Lunch
12:30pm – 12:35pm | Welcome & Agenda Review (EMCEE: Jim O’Malley)
12:35pm – 1:05pm | Now Assist Overview (Presenter: Nick Lawrence, ServiceNow)
1:05pm – 1:35pm | Sponsor Session: Alcor Solutions “Turbocharging value delivery by establishing a centralized IT Asset Management Framework”
12:35pm – 1:05pm | Now Assist Overview (Presenter: Nick Lawrence, ServiceNow)
1:05pm – 1:35pm | Sponsor Session: Alcor Solutions “Turbocharging value delivery by establishing a centralized IT Asset Management Framework”
1:35pm – 2:05pm | Customer Presentation: Going all in on our CMDB Journey (Presenter: West Richter, Moog)
2:05pm – 2:20pm | Networking Break
2:20pm – 2:50pm | ServiceNow Latest Release Overview (Presenter: Dan Caufield, ServiceNow)
2:50pm – 3:20pm | Accelerate Business Automation with ServiceNow+AI (Presenter: Jim O’Malley and Thomas Stroffolino, ServiceNow)
3:20pm | Wrap Up
3:30pm | Reception
Workshop Information
Title: Now Assist for ITSM Powered by GenAI
Abstract: This workshop is designed to help you unlock value with the Now Platform and IT Service Management. During this session, you can look forward to learning how Now Assist for IT Service Management powered by GenA, can help you transform your IT organization, significantly increase agent and employee productivity, and reduce Mean Time to Resolve (MTTR).
Together with our ServiceNow experts and your peers, we’ll share how you can resolve incidents faster, upgrade self-service quality, and create the knowledge base that helps you continually improve IT service delivery. You’ll get hands-on with the latest ServiceNow innovations and learn how you can:
- Empower employees to solve common problems and get answers fast
- Deflect requests and automate work to lower service costs
- Reduce manual work for agents before and after calls
- Generate supporting knowledge content automatically
Sponsored by: Alcor Solutions
PLEASE NOTE: Due to SNUG Guidelines the partner attendance at SNUGs is limited to the sponsoring partner only. Any non-sponsoring partners registration will be canceled and notified.
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Start:
Tue, Nov 19, 2024 08:30 AM PST
End:
Tue, Nov 19, 2024 12:00 PM PST
Hampton Inn & Suites Rochester Downtown, South Union Street, Rochester, NY, USA