Customizing the update user MS ADv2 spoke action

[bandlaa]

HI all,

I’ve started working on updating the user-based Microsoft AD v2 spoke action. This is new to me, so I began by creating a workflow to handle the process.

I can see a few out-of-the-box (OOTB) actions available for user-based MS AD v2. In our setup, we have a field in Active Directory called employeeid, and a corresponding form variable called contact_number. This form is connected to the workflow.

The requirement is that whenever a user submits the form, the values entered (such as contact_number) should be used to update the corresponding fields (like employeeid) in Active Directory.

[Tanushree Maiti]

Hi  @bandlaa 

Refer this Servicenow Documentation: Microsoft Active Directory v2 Spoke 

The Microsoft Active Directory v2 spoke provides actions to automate the tasks when events occur in your ServiceNow instance. Available actions include:

User Management	Delete User	Deletes the user from Active Directory (AD).
Create User	Creates a user account in the Active Directory (AD) and sets a password. Note: From Microsoft Active Directory v2 spoke v2.1.1 onwards, these changes are applicable: Sam Account Name is available in the Additional Fields drop-down. When a user is created, the User Principal Name (UPN) is generated in this format: <username>@<DNS-domain-name>.
Disable User (Conversational -ready)	Disables a user account in Active Directory (AD).
Does User Exists	Checks whether the user account exists in Active Directory (AD).
Update User	Updates a user account in the Active Directory (AD).
Enable User (Conversational -ready)	Enables a user account in Active Directory (AD).
Look up User (Conversational -ready)	Retrieves a user account from the Active Directory (AD). Note: Now Assist for Conversational Spokes plugin is required to use the conversational ability of the action.
Is User Disabled	Checks if the user account is inactive in Active Directory (AD).
Get User Additional Fields (Metadata)	Retrieves information from the additional fields in a user account from the Active Directory (AD).

[bandlaa]

Thank you for your response. I am looking to update a user account in Active Directory. The out-of-the-box (OOTB) employeeId field is not visible in the “Update User” action. I need to update the employeeId attribute in AD based on the variables submitted through a ServiceNow catalog form.