Handling of Approval Task state "More Information Required" in "Ask for approval" flow action

RahulP030357301
Tera Contributor

‎04-11-2025 03:16 AM

Hi Community,

 

We are using "Ask for approval" flow action to create the approval tasks based on certain trigger points but just realized that it only able to handle the Approved and Rejected state of the approval task. We want to create another approval task for another group, if More information Required state is selected on first approval task.

RahulP030357301_0-1744366140302.png

But that state is not detected by Ask for approval action and it remains in waiting. Anyone have idea how to manage this use case?

 

Thanks and regards,

Rahul

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Ryan S
Kilo Sage

Tuesday

@RahulP030357301 I'm back to researching (again) the extra approval state values and I'm not sure why folks keep saying they are custom values. They are OOTB for me on several different instances and versions. I've read through several articles and it seems this has gone unanswered for 7 years. I'm tagging @Lisa Holenstein as she's provided excellent writeups on approvals. Lisa, I tried to also tag Andrew Barnes but tagging is causing me difficultly right now.

 

Anyway, from what I can tell these values ("More Information Required" and "Duplicate") are OOTB but NOT supported in Flow Actions. They don't appear to have ever been supported by any prebuilt process or feature, just added values in a choice list and forgotten. Based on my other inquiry (How can an approver request additional information... - ServiceNow Community) I'm tempted to remove/deactivate these choices entirely.

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