RITM Due Date or Expected Date configuration

[sujitsaha]

Hi All,

I have a query Regarding RITM Due date or Expected Date or Delivery date, When I raise any RITM system set due date as current date + 7 days, I want to change this configuration, But no where found where that is configured.

Business rule :     (Calculate Request Item Due Date) is Inactive. 

[Hemanth M]

Hi @sujitsaha ,

have you checked these?

Flow state duration (if your catalog item workflow is a flow designer flow)

check this while submitting 

Hope it helps!