RPA unable to connect to windows machine

[Maros Gr_ninger]

Hi All,

I have built unattended robot on MID server and it works well when I start process from RPA designer studio.

However when triggering bot process from instance, I get following error:

Failed to login onto the computer, please validate the credentials. Job was canceled.

Seems straight forward, that credentials are wrong. However I am using my credentials and I am able to log in with them. I have set up credential set, assigned robot and liked those together via process robot credentials record.

In windows I have configured unattended robot and connected it to the instance.

Does anyone have any idea what else it might be?

If anyone else is logged to the machine, I get different error:

Another user '************' was already logged on to this computer. Job was canceled.

This is easily fixed by signing off. But to me it looks like it is connecting to correct device because of that.

Anyway, any help or advice would be much appreciated.

Maros

[igor_almeida]

Ramon, how you fix this issue? We're facing the same problem.

[johngomes]

Hi @Maros Gr_ninger 

I managed to solve this problem in my client's environment.
In addition to the settings you suggested, it's important to ensure that, to close your RDP session on the server, you should not click the "X" in the upper right corner of the screen; you must mandatorily "disconnect" from the session. This will allow your session to remain open so that the bot can access it to act.

Regards,

John