In Service portal reference field display different field instead of display field

AswinA049750390
Tera Contributor

Hi ,

AswinA049750390_0-1770976826105.png

I need to show a different field in the drop down instead of this name field (which is the display field of the table ),
NOTE : i cant change the display field , need to know if there is any other way we can achieve this

1 REPLY 1

Ankur Bawiskar
Tera Patron

@AswinA049750390 

if this is for catalog item or record producer then you can use Lookup Select box variable type and show the other field in drop down

Lookup label field -> select your field

Lookup select box 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader