ServiceNow Community

Marking the product offering characteristics as read only when placing the customer order in CSM/FSM

Hi, I have a product offering characteristics which is of type text and has some default value. The requirement is that it should be shown to the agent as non-editable field when placing the customer order from CSM/FSM workspace. I have marked custom...

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Control Attestation's Questions

1. Are Attestations meant to be reviewed by the Compliance team? The functionality of the Control Attest State does not allow for Compliance to followup after the Control Owner attests/adds evidence because it automatically 'completes' the attestati...

Question

Total of Single Score Visualization

I have a requirement that there should be an element in the dashboard that will total the single score visualization. In the attached file, the total of the three single count visualization below should appear on the selected visualization. I'm think...

Question

Duplicate sc tasks are created while using For each loop in flow designer for accessing MRVS

Hi, I have one catlog form which having the Multi Row variable set now requirement is like Hostname is one of the variable in Multi Row variable set if Hostname is not empty then trigger catalog task creation it was implemented using flow designer bu...

Question

Cannot login to University

I tried to login into my account and then university and cannot get a code to my email via the MFA. My email and or password is working as I am able to login to my account, just not university. I have tried to clear my cache and different browsers an...

Question

How do I filter for assignment group and ci in the incident trends analyzer AI agent?

I am trying to use Incident Trends Analyzer AI agent for a specific assignment group and a list of CIs that they are interested in. I copied the out of box agent and tried to enhance it so that it understands to filter the records by assignment grou...

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Resolved! What is the difference between Expected loss and Potential loss in risk events?

Hi, everyone. Risk events have "Expected loss" field and "Potential loss" field. What functional differences exist between them?I have confirmed that entering values into the Expected loss field reflects the Expected loss figure at the top of the Ris...

Question
Risk Management

GlideAggregate_Query - Insufficient rights to query records

I was trying to pull the data using glideaggregate query data source in UI builder to populate for a component. But there's a data fetch exception. the event payload{ "dataElemId": "aggregation_query_2", "errors": [{ "message": "Qu...

Question

Error in Project Workspace when creating a new project

Hi All,We have recently installed Project workspace plugin. Whenever we are trying to create a new project from the Workspace it is throwing an error like 'Error Message:The year entered must be within 10 years of the current date'.From documentation...

Question

How to invoke Microsoft M365 ai agents to ServiceNow

Hi Team!I have a question:How to invoke Microsoft M365 ai agents to ServiceNow?Example scenario : We are looking for the workflow where it an invoke multi ai agent. if there are four ai agents, first 2 from ServiceNow 3rd ai agent from MS365 and 4th ...

Question

Need model information

There used to be a product documentation page that used to list which all now-assist skill is trained & operates on which foundation model like of claude, stargate. Does anyone happen to have a link to that article/documentation handy ?

Question

Now Assist Guardian FAQ (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。 Now Assist Guardian とは何ですか? 信頼できる責任あるAIは、AIライフサイクルに関わるお客様と参加者が情報に基づいた意思決定を行えるようにします。Now Assist Guardian は、Generative AI Controller に含まれる組み込みプラットフォームコンポーネントであり、ServiceNowの安全で責任あるAIの...

Article

Now Assist:責任ある AI、データ処理、セキュリティ (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。 Now Assist の機能を詳しく調べている方は、製品の機能にとどまらない疑問をお持ちかもしれません。データがどのように処理されるか、どのようなセキュリティ対策が講じられているか、AI モデルのバイアスにどのように対処するかを理解することはすべて、重要な考慮事項です。これらの重要な質問に対する明確で詳細な回答を提供するために、包括的な一連のサポ...

Article

In Zurich, an issue where the conversion map script assigns users to the “Conditional Script Writer”

Hello everyone,Since upgrading our instance to Zurich, we are facing a strange issue with a Table Transform Map targeting the sys_user_grmember table. Importing into the sys_user_grmember (group members) table.Attempting to add a user to a specific g...

Question

Cannot find the field I like to subtract in Configure function field in Reports

I'm trying to subtract two dates, but Incident opened is not showing in Add Fields.Table: SLA Breakdown by Assignment Fields to be subtracted:Task.Opened - this is Incident Opened date and timeStart - this is the start date and time of the Task SLA. ...

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Analytics and Reporting
Configure Figure Function