ServiceNow Community

Now Assist in Virtual Agent

I am trying to create a Custom Greetings & Setup. It is a new Chat Experience for our new portal. I want to configure Now Assist - Greeting topic as custom greeting. But I am unable to tag the topic. How should I tag LLM topics to chat experience?

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group alerts if there are 3 alerts if not dont group them

requirement is if 3 alerts is created in servicenow , group them which is working but now what is happening is 3 alerts are created but this rule is not matching and showing some different rule in activites under work notes ,some other rule is taking...

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Unable to access Global Scope ATF Step Configurations after Zurich Upgrade

Hi Everyone, We are currently experiencing issues accessing Global scoped Step Configurations in our Test environment following the Zurich upgrade. We are not able to access all Global Step Configurations in our ATF Tests. Could anyone please help m...

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Field value not capture on form save in ServiceNow Portal(OOB Form Widget)

In ServiceNow, I used the OOB Form Widget in the portal to display a form and view for specific table. Now the user is able to edit the fields, but when the user clicks Save, some field's value is not getting captured. That field's value is being set...

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Resolved! Search Source Facet Buckets (Tabs) on Faceted Search Widget missing

I can't figure out why this is happening. But the issue is this, when using AI Search on a portal, for example Employee Center we can add Search Sources which is supposed to generate Tabs on the search result page. But alas, no tabs are created. Edit...

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How to solve : "Bad control character in string literal in JSON" ?

Hi All, I am trying to pass rejection comments through JSON once the RITM state is rejected.The JSON payload is :But I am getting the below error in the response body: How can I solve this issue?Thanks in advance!

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event mgt

requirement is if 3 alerts is created in servicenow , first should be parent and rest 2 will be child ,and i dont want to use primary and secondary , also source and sevrity is handled in configurationi want to group them all together first should be...

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Sharing articles with externals through HR case - best practice

Hi All,I've been wondering what's your best practice or suggestion for the following scenario we've recently had: - Externals can create HR cases, but cannot access our knowledge bases.- An alumni employee created a case asking a question.- HR Agent ...

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Case and Knowledge Management

Response and Resolution SLA percentage report per month

Hi All,We have a requirement to create a graphical representation(bar graph) of the response and resolution SLA's. Please let us know if someone has done this before with the steps to replicate the same. Any help is much appreciated. We are seeking f...

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I Want to show the list of principal class CI's in the configuration item field in incident, change

I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.

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How to show notification on the parent macroponent

I'm trying to show an error notification on the record page from a contextual sidebar page using "NOW_UXF_PAGE#ADD_NOTIFICATIONS", but the notification appears under the sidebar, not on the main record page.

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Check on business calendar fiscal year or year

Hello Community, I need to understand on fiscal year or year of business calendar in schedule entity, Let say I'm selecting business calendar has year and offset has today 04 , for yearly it should be on 04/11/2026. Instead it is showing 05/01/2026An...

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How to show the last 90 days of incidents in the Recent Incidents link (User Widget)? Question:

The requirement is to display incidents from the last 90 days in the Recent Incidents link within the Record Information contextual side panel of the User widget.Currently, the OOTB (Out of the Box) configuration shows incidents from the last 7 days....

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Instance Scan in ServiceNow: A Developer’s Guide

Instance Scan in ServiceNow: A Developer’s GuideWhy you should careWhen building and maintaining a ServiceNow instance, developers often focus on scripts, flows, UI, integrations. But neglecting the underlying health and hygiene of the instance can l...

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How to display related Incidents, Tasks, and Change data in Digital Product Release Workspace

Hi everyone, In the Digital Product Release (DPR) tool, we have multiple enhancement requirements to display related record data in different sections — such as Incidents, Tasks, and Change Requests.Incidents List: If a Change has any Incidents under...

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