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watch, read, learn, earn your badge Celebrate Community Week with us Our week-long agenda is packed with hands-on learning, meaningful connections, and chances to earn badges that show off your skills. Start Your Adventure What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI We’re thrilled to anno... Read More Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

disable link to new case

Hi folks. Occasionally, the Now Assist chat widget displays a text block and link that allows the user to create a new case. See attached screen. How do I disable this feature? Also, this text block does not always appear. I wonder what conditions tr...

  • Question

Resource Assignment and Capacity Planning Guide

Are you ready to start your Strategic Portfolio Management (SPM) implementation journey for Resource Assignment and Capacity Planning?   This guide gives you valuable information you can share with your team, including proven guidance and links to ke...

  • Article
  • Capacity Planning
  • Portfolio Planning Workspace
  • Resource Assignment
  • Resource Management
  • SPM
  • Strategic Portfolio Management

🚀 ITOM Tips & Tricks – Series 3

Hello ITOM Admins and Developers! Here are some practical tips and tricks to save time and avoid common pitfalls when working with Discovery, Service Graph Connectors, and Event Management.   里 1. Event Sync Between Instances A connector to pull/pus...

  • Article
  • CMDB
  • Discovery
  • Event Management
  • Service Graph Connector

Business Critical versus Security Critical

Your first question is likely "Security Critical?" It was mine! Our cyber group wants to assess the business applications and have something akin to Business Criticality. Requirements aren't yet completely clear, but they were simply looking for an i...

  • Question

Learning APM and IRC in an expedited fashion

How can I learn the below 2 modules at my earliest?  1. Application Portfolio Management (APM)2. Integrated Risk Management We have project starting in APM in a few days and I need to get up to speed ASAP.  I have almost a decade of experience workin...

  • Question

Resource Planned cost field is not updated in the project task when resource plan planned cost chang

Hi Team The Resource Planned Cost field in the Project Task is not updating when the Planned Cost in the related Resource Plan is modified using the Rate Override option and giving resource rate. This is causing a discrepancy between the Resource Pla...

  • Question
  • Project Portfolio Management
  • Service Portfolio Management

Problem Management - SLAs

Hello,Our leadership wants to implement Service levels for problem management process. Can someone provide guidance here?. what Service levels are appropriate/standard for Problem tickets. any help will be greatly appreciated.  Thanks

  • Question

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

  • blog

Interactive filter for 2 fields on the same table

HI:I am looking to have an interactive filter on the incident table Caller id field as well as Assigned to field but only one of them seems to work. Can you tell me what I'm doing wrong?  but interactive filter is only filtering on the assigned to no...

  • Question

Sharing real World CSDM Data?

Someone eager to share real world data of their CSDM Tech Services/Offerings? Over time i saw a lot of different approaches how to model the Technical part of the CSDM and more i know the more i get confused. Is someone willing to share some excel ex...

  • Question

creating a basic portal

so im trying to practice on portals and i created a new portal. the thing is, im using the index page for service portal but then im unable to add my tagline and the rest under quick setup. Question is, is it because im using the index page and i can...

  • Question

Customer dedicated offerings or general offerings?

Hi everyone,In my organization, we develop and host applications that are deployed on an instance level — very similar to how ServiceNow itself operates. Each customer gets their own instance (environment), and those instances are managed separately....

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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