ServiceNow Community

Hello from an Senior IT PM Exploring ServiceNow Administration and IT Operations Management

Hello everyone,My name is Abdellah Aitibour, a senior IT project manager with over 10 years of experience in IT infrastructure, cloud, and digital transformation.I’m currently expanding my skills in ServiceNow, and my main interests are ServiceNow Ad...

Question

How to track all scripts , Ui Actions , Ui plicies when I click Save in sc_task SOW form?

Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...

Question

Resolved! Inactive Knowledge Base is showing in the Employee Centre

Hello Team,I have Deactivated some of the Knowledge Bases, But still it is showing in the Employee Centre. To Make it not visible in Employee Center, Do I need to Delete the Knowledge Bases?Best Regards

Question

Put an alert into maintenance for ci during a recuring period

Hi,In event management: I'm trying to figure how I can set a maintenance rule to put all alert for all ci of a sprecific support group into maintenance. Example: Every monday morning 2am to 6am, we want to ignore alert for ci with support group "Extr...

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Event Management

Q1 2026 Release Highlights for Risk and Resilience

Welcome to the Q1 Release for ServiceNow Risk and Resilience! This release delivers meaningful advances across AI governance, integrated risk management, privacy, third-party risk, and sustainability - all designed to help organizations manage comp...

Article
AI Control Tower
Australia
Integrated Risk Management (IRM)
Privacy
Third-party risk management

How to Setup your portal for Public Users?

There are many discussions/questions on how to setup different entities of Portal to be available for unauthenticated public users. This will help customers setup self-service options for public users who do not want to login to be able to access th...

blog
Communities
Customer Service Management
Knowledge Management
Multiple Versions

Business service offering

Good day,We are starting to support business applications, we have defines Business services and BSOs. I need your thoughts on the following use case:Business Application X = BAXApplication service = BAX ProdBusiness Service = Workforce Transportatio...

Question

Scheduled Job always running despite conditional check?

Hi,I have a report that I only want to run on the second Tuesday of each month. I have created a conditional script to check, and it returns the correct results when I run it in a background script. However when I setup the conditional script in the ...

Question

Unable to set unique field to true on one of the user table column

Hi, I am getting error while trying to make one of the user field (email or employee id) as unique. Objective is to make sure perticular column doesnt accepts duplicate values. I know this can be done by before business rule too but would like to us...

Question

Configuring response sla only to the user whole location is UK

Hii,I need to configure the response SLA where the SLA should only be created on a hr case when the user location is UK(united kingdom) only. so my confusion is what do i need to give the in the condition tab to meet this requirement.Thanks & Regard...

Question

How to Hide a Dashboard from the Home Page in Service Operations Workspace?

Hi folks,I have been trying unsuccessfully to hide a duplicate dashboard from the Service Operations Workspace home page. However, some users still have this dashboard set as their default home page dashboard.First, I tried to disable the PAR Dashboa...

Question

cloud provisioning and governance turn on aws vm action

I need to setup an action that i can call that can turn on and off aws machine. we currently have a workflow that broken. because the action it was calling no longer work. was told by ServiceNow that i need to set this up via cloud provisioning and...

Question

SImple query - PA Migration Center - Migration Activation

I had a simple query community,We are migrating the dashboards: I was wondering, do we need to do this manually on each instance? (We are currently doing it on a lower instance) or is the change carried over an UpdateSet? Thank you for your time!

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Dashboard
Dashboard to PA
Migration
p
PA
Performance Analytics
Platform Analytics Migration tool

Moving from Classic/Core UI reporting to Platform Analytics - suggested migration path

Updated March 11, 2026 NOTE: Important Update on Legacy Reporting and Analytics with Australia Release UPDATE (March 2026): In March 2025, we announced that the ability to create new Core UI content (dashboards and reports) would be discontinued b...

blog
Analytics and Reports
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool
Reporting

Reference qualifier not calling script include

Hi, I have a requirement in catalog item. I have two variables "Search for people" and "Type keyword for search" based on this I want users should be display in reference fields called "search results" but it is showing all users.I am using script in...

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