ServiceNow Community

How to add base class columns to the default view of all classes that inherit from the base class

Title:Is it possible to bulk add the OOTB "Internet Facing" field from the [cmdb_ci_hardware] base table to the default form view of all inherited tables?Body:I would like to add the out-of-the-box (OOTB) field Internet Facing, which exists in the b...

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Virtual agent : Service Portal agent chat configurations

Hi Team, OOTB with loaded demo data we could see that below are the properties available to configure for particular portal, Where I can get the list of all the properties which I can make use of if needed. live_agent_queue: $sp.getDisplayVal...

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.insert() is not working

Hi Team, A simple GlideRecord code is taking infinity time to insert a new record into a custom table I gave the sufficient role to logged in user to validate the create ACL but no luck any idea on this ?

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ServiceNow Oracle Cloud Integration

Has anyone worked on oracle cloud and servicenow integration? Can you guide me up?

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Extending the Localization Framework to Portal Announcements

The Localization Framework... As some of you know, in Quebec we launched the "Localization Framework". Which is a new functionality where you can leverage "artefacts" to identify the translatable elements to action accordingly. Think of LF as an engi...

Article

Approval flow ignores Decision Table approvers and always assigns to the same manager

I am building a custom app (Tuition Fee Exemption) and want to route approvals to different approvers depending on the values of University and Program (Request to). I have defined these rules in a Decision Table.Setup:A Record Producer creates a rec...

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Approvals
Custom Application
Decision Table
flow designer

Images in Chatbot Bubbles Are Cut Off – Is There a Way to Add Scrollbars or Resize via CSS?

Hello,I am experiencing an issue where images displayed within chatbot message bubbles in the ServiceNow Employee Portal are cut off and not fully visible.Currently, I am unable to see the entire image within the chat bubble. I would like to know:Is ...

Question

Resolved! Where is Middleware Data Stored in CMDB?

Hi all! We’re currently managing Middleware records in our CMDB either manually or via SGC-imports.However, we’re trying to better understand where exactly Middleware-related data is stored in ServiceNow. Some posts suggest they go under Application ...

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Resolved! email processed but Incident is not created.

hi I have an inbound that will create an incident when the subject and user matches. But recently we found an issue with the configuration, when ever we are trying to create an incident through inbound with same subject same as active incident then e...

Question

Displaying Playbook Guided Support on Service Portal with Child Case Visibility and Attachments

I am working on implementing Playbook Guided Support on the Service Portal, and I would appreciate some guidance on a few specific requirements. Use Case:When a manager creates a case, they should be able to:Complete the entire case lifecycle directl...

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What is "code" field in sys_ui_message table

I wanted to understand what is "code" field on the message table form??What is the use of this?? when we use this??Thanks in AdvanceUtsav

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How can we restrict agents to workspace UI only

Hi All,We have created custom app and workspace. We want to route agent to the custom workspace after they login and even if they try to change the URL path, it should again redirect to same workspace. is this possible ??

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Collaborate Icon not visible in Service operation workspace

Collaborate Icon not visible in-Service operation workspace, I have installed cn_com_notify plagin as well but still not visible for me. I need bellow option

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Call Flow from Workflow

Hi All, I am trying to call a flow from workflow using Run flow/subflow/action activity. Flow name has been added but on running the flow i am getting following error. Please assit.

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Updating Topic Category for Topic Details

Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...

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