ServiceNow Community

Now Assist Chat Summarization not working for CSM ??

Hi guysWe installed Now Assist for CSM Plugin some weeks ago. Then it works fine.But since today, the skill Chat summarization displays the following message: "Chat summaries won’t appear until your IT administrator completes all the required steps i...

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PDI offline (under maintenance) since December 2025

Anyone else having issues with PDI being offline and under maintenance since December 2025?Mine is like this for 31 days already:

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I have to close image once the user click on the close button on NOW MOBILE APP

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how to build query ?

Hi Everyone, I want to use copy query for below screenshot but when i do copy query after running i am getting below "sys_created_onONThis week@javascript&colon;gs.beginningOfThisWeek()@javascript&colon;gs.endOfThisWeek()^work_endONThis month@javasc...

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UI Builder - Filter data visualization based on Client state parameter or Data resource

Hi all, I am working on creating data visualization in dashboard using UI builder. For now I've managed to create Client state parameters with returning sys_id's that I want. Right now I'm struggling with filtering data visualizations based on those ...

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Content Publishing - Portal Content Version Limit

For Portal Content types in Content Publishing - is there a limit on the number of versions for a particular piece of content?

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Catalog item not appearing in employee center/hub

Hello,I've built a catalog item in my PDI (Zurich release) which is not appearing in the employee center/hub.The catalog items is visible in the fulfiller view.I've noticed this since I upgraded to Zurich. All the previously built catalog items in Xa...

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Who add members to Resource Groups?

Hi Friends! I was wondering so far that Resource Managers could create and add members to the resource groups. But what is happening is that Resource managers can create groups, but can't add members to it. Is it normal behavior to the role? or am I ...

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Change colors in widgets of the employee center portal

Hi,Does anyone know how to change the icons and font color of the Homepage Search widget, as well as the shadows that appear in the Task widget?I've noticed that these elements have a specific color in the Employee Center portal. I've already made ad...

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"Master Switch" for Mobile notifications

Hello We are now trying to implement notifications to be put in on our Now Mobile App.Prior to this happening, someone had turned off pushing notifications to the Mobile App and we are trying to find where exactly this setting is to turn it back on.R...

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Customer Reset Password email notification

When Self Service Password Reset plugin is enabled, an email notification called 'Customer Reset Password' is added. Any one happens to know When this notification is sen out? Is it OK to disable it?

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Customer Service Management

Can the user "Hide" the card? NOW mobile

Can we create a button to hide the card on NOW Mobile app ? if user wants to hide the static content card how we can configure, need best solution.card needs to display but if they want they can hide it

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Flow Schedule

Hello I have a requirement please do helpRequirementSchedule a flow to run automatically every hour and another flow every 30 mins only between 8:00 AM and 10:00 PM (EST), on Monday through Friday

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Array Type Flow Variable

HI, I want to create an array type variable so I can iterate these later on in a for each. But it seems there's no avaiable array type in flow designer. Any workaround for this? Thanks.

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Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

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