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To add the 'Related Change Request' as Related list of Change Request, it views in two ways.

Hi Team, I got a requirement; to enable to Related Change Request (say as child) related list on change record (say as parent) and user should have 'Edit' to add the existing change requests. 1) When we view the added Related Change Request(child) in...

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Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else

Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...

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other than prompt what can be used to display a pop up in widget which should be non mandatory

I have Approve button for Demand, so when we click on the button it should display a pop up. Approvers should have the option to add comments when approving, but this should remain optional (not mandatory). Th Approve button is implemented in a widge...

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Resolved! getMyGroups() not working properly.

Hi all, I am using getMyGroups() in my code to get all groups. It is returning one extra group. Why? I know below thing can be achieved by other ways, but I want to use getMyGroups(). My code-var groups = gs.getUser().getMyGroups();var groupIds=JSON....

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Comparing variable references to the department table against a user's department table

I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...

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Flow Designer – What Happens to RITMs After Flow Updates

Hello, I would like to better understand how Flow Designer behaves when a flow is updated. For example, suppose Flow Designer created an RITM on 12/22/25, but the associated tasks are not scheduled to be created until 12/30/25 because a Wait for Cond...

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CIS - Discovery exam preparation

Hello Dear Colleagues! I will have the CIS CSM exam this month and I just wanted to ask those who passed, do you have any advices, what else will be helpful to pass except the documentation and videos available. I already failed one attempt and this ...

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Resolved! Where can i find CIS - Discovery Practice Test?

Hello, Hope all are safe and doing well. I wanted to know where can i find good mock test or practice test for CIS-Discovery which I am planning to give. I have completed the Discovery fundamentals training and have worked on the module for 2 months....

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Discovery

Resolved! Preparing for CAD Certification – Need Study Materials & Tips

Hello everyone!I’m very happy to share that I’m currently preparing for the CAD Certification exam, and I’m hoping to get some guidance from this community.While going through different forums and websites looking for study guides and resources, I’ve...

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ACL Restriction

Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...

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how can i study?

as a new joiner, how can I study?

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How to automatically post a comment in the request activity when a user requests approval

Hello!I am currently working on approvals for forms and I am trying to make it so that when a user request approval for a form, there is an automatic message that gets displayed in the request activity letting them know what step they are on. I am n...

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How to open and update a Catalog Task using ATF

I'm looking to run a full E2E ATF in one of my Service Requests, but I seem not to be able to locate the relevant Catalog Tasks (under RITM and REQ). Ideally, I should1) locate this unique SCTASK;2)assign it to a user and an assignment group;3)write ...

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Continual Improvement - Best option to link CIM Coordinator to auto fill?

In Continual Improvement Management (CIM) - is there any possibility to link CIM Coordinator with Business Service or Business Process or Assignment Group table so if anyone selects that then it automatically fills CIM Coordinator field? I am looking...

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updated plugin to 5.3.0 RMW error while resource card are opened or created

Updated resource manager workspace plugin to 5.3.0 RMW throws an "undefined value" error while resource card is opened or created

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