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Community activity

Build an AI-Powered Incident Logger in Minutes with Now Assist Agents

Watch the Video Your Help Desk Team Is Spending 15 Minutes Per Ticket on Documentation Nobody Reads Here's something I see repeatedly in customer conversations: help desk teams close a ticket, then spend another 10-15 minutes writing up what happ...

  • Article

Platform Analytics Dashboard fails to load

Hi all,I'm creating our first custom PA Dashboard to replace the OOTB "Overview" dashboard that's used in the Service Operations Workspace (SOW). IssueWe're noticing an issue where the "Home Tab" widgets show a spinning icon, but never load automatic...

  • Question

The #BuildWithBuildAgent App Gallery is here!

  The #BuildWithBuildAgent App Gallery is here! When we launched the #BuildWithBuildAgent Challenge, we asked you, the ServiceNow Community, to show us what's possible when you combine your ideas with the ServiceNow AI Platform. You delivered, and t...

  • blog

Hello

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  • Question

ATF(ESC)

Hi All,I am trying to submit an incident through the Employee Center portal using ATF. To populate the required fields, I used the “Set Variable Values (SP)” step. However, I am encountering the following error:#50102 [SEARCH EVAM] ResultTemplateMapp...

  • Question

sysauto_report export issue

We have scheduled auto report set and type is set to excel and when report is generated to email we are getting its an PDF. Any suggestions on how to fix this issue

  • Question

Resolved! Change Success Score Card Metrics

What is the method to add and remove metrics on the Change Success Score Card?  Is it just indicators?  Can't seem to remove a success metric from displaying in the card. 

  • Question

SLA from contracts

Hi everyone,Can anyone explain me how the table that references ast_contract works. I can't seem to find any documentation on this.The table is called: contract_rel_contract_sla, and is a related list on contracts that points the contract to a SLA wi...

  • Question

Starting RITM SLA based on first catalog task creation

Hi All, I need my RITM SLA to start when first catalog task will be created because this task will only be created 3 days before a specific date from a variable (this date is entered by the requestor in the Service Portal) On my sla if i set the foll...

  • Question
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