ServiceNow Community

Hide right panel on Service Operations Workspace Home page

Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow: hiding the Announcements, Quick Links, and Upcoming sections from the Service Operations Workspace home page for a specific group. Implementation ...

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My task is not to validate even if everything is correct

I followed the step-by-step instructions and everything is as indicated to follow, yet my task fails when validating, can someone help me?it is about the exercise: SNPI Story 4 - Make the HHD Form Dynamic

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Employee Center - 'My Tasks' Widget: Display Company Code

The "My Tasks" widget in the Employee Center displays the standard out-of-the-box information.For each RITM displayed in the "My Tasks" widget, i want the Company Code from the associated user's record (sys_user.company -> core_company.u_company_code...

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Import groups from Azure to Servicenow

Hello @all ,I have a requirement to import 4000 records from azure to servicenow (sys_user_group). For that i have created a flow in which i used 'Look up Groups Stream' data stream, in which page size is 999 , when i trigger the flow only upto 999 r...

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TestManagement2.0 - adapt "Test Execution" window

Hello We plan to use "TestManagement2.0". When execute the test a new window is open, which allows:- add comment & attachment - when test-step failed- add comment & attachment - then test-stop is blocked Is there any way to configure this window to...

Question

I want to show the new button for Issue in Control related list for Control owner or owing grp membe

I want to show the NEW button for Issue in Control related list for Control owner or owing grp member. If user other than Control owner or member of owning group login that user should not see the new button. In both Workspace and Classic UI

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Virtual Agent OOTB case conversation not working when user is not admin ie. create case

We have configured Virtual Agent for CSM and copied Out of the box conversations like create case and update case, however when we are testing it with non-admin user but has roles that can create cases the virtual agent is not processing the creation...

Question

Opening a exercise record via customized exercise calenda

Hi,I am working upon opening a exercise record on exercise calendar(custom).I wrote concat condition with payload.event.sysID still its not navigating it to exercise record named 'Demo' via calendarHow can I achieve this ?Thanks in advance!

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Vaishnavi | 4× ServiceNow MVP 2026 | My Community Power 🚀

From curiosity to community impact, this ServiceNow journey has been built on learning, sharing, and growing every single day. Hi, I’m Vaishnavi, a 4× ServiceNow MVP, 1× Rising Star, Medium contributor, and YouTube broadcast speaker with 5 years...

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ServiceNow Impact

Resolved! Can we enable AI Agent for Now Assist Panel ?

I can see option to enable AI Agent for virtual agents can we enable same for Now Assist Panel

Question

Make changes in variable set client script so it does not affect other catalog items

I want to add an if condition in my existing variable set Client Script so it does not affect other catalog items. I have written the below code to clear out the values if poet type is not capital but it is not working(highlighted in red color) funct...

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external AI agent

I need some guidence with external AI agent with Agent2Agent protocol I have created an agent and configured it as external in SN following this: https://www.servicenow.com/docs/r/zurich/intelligent-experiences/create-a2a-agent.html I can see Service...

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Records are present in CMDB but in AMDB Table.

How does the records ae actually populating from CMDB to AMDB table.We could see some records are present in CMDB table but not in AMDB table.

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Zero Touch Service Desk Agent

I am looking for a documentation with regards to Zero Touch Service Desk Agent does anyone has it or have configured it ? Would be really happy if someone can share your insights on it

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How to create the knowledge Article template to include custom dynamic header and footer.

I want to create custom knowledge article Template for including custom header and footer, header and footer should be dynamic, in header I want company logo and Article Number and in footer I want update Information and author information which shou...

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