Assign incident ticket based upon shift timings to respective user

Requirement Need to assign the priority tickets to respective groups based on their shift roster available users . How we can achieve this test case please suggest ?

• Question

How to Remove Log in Menu Item

Currently when logged out of the instance, the user has a "Log in" Menu item displayed at the top right. I want this removed so they only use the available options on the landing page. Where is this being controlled? There is no specific menu item li...

• Question

Employee Center Menu is no longer visible on top navigation bar after upgrading the plugin

Hi, We have upgraded employee center to 39.0.8 and SN instance to Zurich. After upgrades, we no longer see the top navigation bar. I see that top and side style navigation bars are introduced, I have changed ours to top, still the navigation menu and...

• Question

datediff between sys_createdon and sys_updatedon field in the sysapprover_approval table

datediff between sys_createdon and sys_updatedon field in the sysapprover_approval table is reflecting as 23 hours+ when I use a configuration field to report on difference between the time the request was submitted and approved. Why is that so? and ...

• Question

how to use soap step in flow designer correctly

Hi Friends,I’m trying to call the ServiceNow Table SOAP API (incident / problem) from Flow Designer using the SOAP step, and I’m stuck.What I’m trying to doUse Flow Designer → SOAP stepCall incident.do SOAP API (get operation)Then call problem.do SOA...

• Question

Advice around how to manage TLS which is a protocol standard not linked to one publisher

Hi  We recently turned on implemented SAM Pro/ SAM enterprise, so are cleaning up our software models so that publishers and products are correctly populated to benefit from the Service Now content library; but we have come across an entry that we ar...

• Question
• IETF
• Internet Engineering Task Force
• TLS
• Transport Layer Security

Changing the attribute name of the default "Offline"'s presence state

Could I change the attribute "name" of the "Offline" presence state without risk to other features or it is not a good practice? I am using the presence state in CSM Workspace to work with Interactions and cases.

• Question

Add Work Notes to Project Workspace Preview Pane

I'm looking for a way to add the Work Notes field to the new Project Workspace preview pane.  Is this something that is configurable or is it something that would have to be done programmatically?  Any recommendations on how to do this? Please see th...

• Question

PDI Waitlist

Does anyone know how long the waitlist is to get a PDI (Personal Developer Instance) for Zurich release? I lost my PDI during the holidays and I've been on the waitlist to get a new one for 2 days now. Thanks!

• Question

What is kcs plugin, what features will be rolled out after installing ?

What is the use of kcs plugin, what will be the major features after installing, i have seen with out installing the plugin able to create knowledge from incident, i don't see any additional features, why servicenow has rolled out, already it has aqi...

• Question

vCenter discovery create empty record in VMWare table

Hi All, Since last month, vCenter discovery has created records in the VMWare table with empty records. It created the record with VM Which are new additions into vCenter, with a few empty records where all the fields are blank.Currently we are using...

• Question

financial management  certifications

Please advise  finance   financial management  certifications to learnfor career growth, which helps in getting a job

• Question

difference between xml export and xl export

• Question