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Only members of certain groups(Eg: HR group, Management Group) should be able to see the variable

Working on a requirement where access to certain sensitive variables on an RITM form needs to be restricted. Requirement:When catalog request is created and the RITM is viewed:Only members of the certain groups(Eg: HR group, Management Group) should ...

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Put AI to Work(shop) for Service Operations

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Boston on March 10. This one-day workshop is designed to bring together customers like you for colla...

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Put AI to Work(shop) for Service Operations

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Boston on March 10. This one-day workshop is designed to bring together customers like you for collab...

Event

Put AI to Work(shop) for Service Operations

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Boston on March 10. This one-day workshop is designed to bring together customers like you for collab...

Event

Put AI to Work(shop) for Service Operations

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Boston on March 10. This one-day workshop is designed to bring together customers like you for collab...

Event

Unlock Value with AI Driven CMDB Data Foundations

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Montreal on March 17. This one-day workshop is designed to bring together customers like you for coll...

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How to prevent newly assigned user to be added to chat when incident record is re-assigned

Hello,Please I need help to accomplish this requirement.The requirement is When a ServiceNow incident record is re-assigned, prevent the newly assigned user to be added to the related Microsoft Teams Chats.The OOTB functionality is When a ServiceNow ...

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Unlock Value with AI Driven CMDB Data Foundations

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Montreal on March 17. This one-day workshop is designed to bring together customers like you for coll...

Event

Unlock Value with AI Driven CMDB Data Foundations

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Montreal on March 17. This one-day workshop is designed to bring together customers like you for coll...

Event

Unlock Value with AI Driven CMDB Data Foundations

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Montreal on March 17. This one-day workshop is designed to bring together customers like you for coll...

Event

Custom variable editor not visible on scoped application

I have created a custom app via app engine studio. Within the app there are 2 custom tables created - Finance Case (extending service_case table) and Finance Task (extending service_task table). NOTE: ServiceCase and Service Task are child tables of ...

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The questions that matter: A leader's guide to early-stage AI transformation

The questions that matter: A leader's guide to early-stage AI transformation Introduction Welcome back to our series of articles from the AI Center of Excellence (CoE) team at ServiceNow. Through countless advisory and hands-on engagements, we've g...

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Variable editor not visible on scoped custom application even though configurations are done correct

I have built 2 custom tables which are request travel and task travel which extends task table.Variable editor is created on request travel which is working but not working on task travel record.Name: Variable editorFormatter: com_glideapp_questionse...

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Resolved! Running into the following error after clicking Create App using the Now Assist Panel in SN Studio

Error Message: "Sorry, there was a problem on my side trying to complete this request. Try asking again later." Steps to reproduce: Go to App Engine - ServiceNow StudioClick on the Now Assist Panel iconCreate AppWalk through the collaboration of w...

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How to handle duplicates in core company table before implementing NDS

Hello All, We are planning to implement Company Normalisation through NDS. Currently, the Core Company table has several duplicates (name duplicates). These duplicate names are already in use across several classes in CMDB. Based on the testing in lo...

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