ServiceNow Community

How to get the approver details once who approved the request in Flow designer.

Hi, We have a requirement to display approver details in an sc_req_item report. However, when using a database view to join approval data, we are unable to retrieve catalog variables. Since the business expects approver details, catalog variables, a...

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Disable submit button via client script

I have an onchange client script and I need the submit button to be disabled if the field is empty. I tried this method, but it's not working. Could someone help me disable this field when it's empty?function onChange(control, oldValue, newValue, isL...

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create a new list from filtered list in serviceoperation workspace

Hi ALL, Hope you al can help me out.is there a way add a new list in SOW from filtered list. Thanks,

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Resolved! UI builder - How can i get these tabs configured in Ui builder

In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...

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After upgrading from Xandu to Zurich , the custom theme doesn't gets applied.

After upgrading from Xandu to Zurich , the custom theme doesn't gets applied. All I want is to update my Non- production instances to have different colors themes of the Header Banner color to differentiate between instances.

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ServiceNow Contact Center integration framework

Contact Center Integration Framework Next-generation framework for seamless, native CCaaS integration with unified experiences across all channels NEW: Launched March 2025 (Q1 Yokohama Release) The Contact Center Integration Framework represen...

Article

Clarification on SLA Due Field Behavior in task_sla

Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...

Question

Resolved! Please help me, how can I edit the sidebar in workspace?

Dear Experts,I am new to Servicenow and English. Sorry for my poor English.How do I edit the sidebar in the red frame area?Specifically, I want to add Create Consumer (Verify Consumer) to the sidebar.Thank you, brothers.Yoshi

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Agent Workspace

ServiceNow Documentation Site is not working

ServiceNow Documentation site is not working for past few days as expected . Some links work some don't . Can any one provide any input /solution . I am really struggling every day .Location -USA

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Error Creating Connector Instance for VMware vCenter - Connection test failed: TypeError: Cannot convert null to an object. TypeError: Cannot convert null to an object. TypeError: Cannot convert null to an object.

Connection test failed: TypeError: Cannot convert null to an object.TypeError: Cannot convert null to an object.TypeError: Cannot convert null to an object.

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Operational Intelligence

How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

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Live Agent Chat interaction notification issue

Service Desk Agents doesn't hear the audio of the notification when they are chatting in live interaction in Service operation workspace. They also receive a notification with no body.I'm trying to check what is the issue, but i couldn't determine it...

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Process Mining Academy #44 - Process Mining for Agentic Workflows

In this installment of the Process Mining Academy we review how to mine Agentic workflows. As organizations deploy AI agents across their operations, managing and optimizing these agentic workflows becomes increasingly complex. This session shows how...

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Issue with Catalog Tasks in a Standard Change

I have a Flow Design for a Request to Build a Server.This flow has the action to create a Standard Change using a Standard Change Template built for this, and it populates the Request variables into the Change Form on customized fields.This process...

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Change Date Format

Hello, I am getting date in string as 01-Feb-99. How can I convert this date into dd-mm-yyyy?Please guide. Thanks in advance !

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