Enhance Discovery With Artifical Intelligence?

What are some ways I can enhance ServiceNow Discovery with features provided by artifical intelligence?

• Question

Software Product displaying "This software model has not used any licenses due to an issue." Error

While reviewing Microsoft Copilot, an error message is displaying "This Software Model has not used any licenses due to an issue. Please look into the unlicensed entities and address accordingly. See Attachment

• Question

HR tasks in my todos page in esc

I am working with HR Service Delivery (HRSD) and using the HRM To-Dos Summary widget. I have a use case where: An employee needs to sign a document, orThe employee’s manager needs to complete fields related to an HR case  To implement this, I created...

• Question

Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

• Question

SLA % reached notification for (50,75,100)

Hello all ,We have a requirement to create SLA % reached  notifications for few groups.Observed there is OOB workflow : "Default SLA Workflow"  that calls event : "sla.warning.parm"  that calls notification : "SLA warning Parm"  we copied the oob not...

• Question

I want to get the attachment length for the catalog item from service portal before request submiti

Hi All,I want to get the attachment length for the catalog item from service portal before request submitI have one variable called "request approval" which is check boxif above check box is true,I need to make the attachment mandatory before submitt...

• Question

ITSM Vs CSM

Hi there, A simple understanding of ITSM vs CSM. I created the below article based on simple implementation. I hope, it will help to understand very high and low level. ITSM CSM Helps to internal organization. Example – A is a company, if user hav...

• Article

UI Builder - Assign CSS class dynamically to a component within a repeater? (Yokohama)

Hi, I am building a hierarchical table view using a couple nested Repeaters to build the rows.  Within the repeater I would like to assign the flex container or its collapse subcomponent alternating background colors.   Is it possible to dynamically ...

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How to test VA enhancements in MS teams directly befoe deploying in production environment?

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Please advise on the right way to use Maturity item /success goal/success activity

Hi Folks, Hope you all are doing all good!!. 1.How Maturity items and success goals and success activity and Value Builder tasks are linked with each other? Explain with one maturity item. If there is any template available , please share.2. How can ...

• Question

Who add members to Resource Groups?

Hi Friends! I was wondering so far that Resource Managers could create and add members to the resource groups. But what is happening is that Resource managers can create groups, but can't add members to it. Is it normal behavior to the role? or am I ...

• Question

How to set How to call a Sy property from a JSON Code

I have a UX Macroponent Definition  https://Yourinstance.service-now.com/sys_ux_macroponent.do?sys_id=6295cbe0c3b57250eee1fe8f050131bd&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null In State variable I want to replace 7 from below query ...

• Question

How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

• Question

Need Option to Link Existing Case to an Incident

Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...

• Question

Make Request Exception survey mandatory

when we raise a request exception for a vulnerable item, a Survey popup will appear but user can close without filling the fields. we want to make the user to fill form and submit then only exception request process needs to start. 

• Question
• Application Vulnerability Response