Incident resolve gives asset action error

When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...

• Question

PDI issue

Hello everyone,I’m currently facing an issue with Personal Developer Instances (PDI) on Now Learning.I no longer have the button to request or renew a PDI in order to continue my courses.It appears that I have used all available renewal/extension opt...

• Question

Is it possible to Unsubscribe some notifications?

Let's say there is a notification. Users receiving the notification based on the trigger conditions. At the email last, I want to provide as .. "" Click here to Unsubscribe"", If we click on unsubscribe then that user should not receive any emails fo...

• Question

Cannot access ServiceNow University

I am unable to access ServiceNow University.  I recently (end of June) changed my user id in ServiceNow.  I can access Developer, Community, and ServiceNow documentation.  The screen keeps refreshing and says unauthorized.  I need help from ServiceNo...

• Question

How to create new cost type and expense type

I have a requirement in ServiceNow PPM/SPM Financial Management, and I would appreciate some guidance on the configuration.Currently, in Demand and Project, we have the standard cost types:capital_outlay (CapEx)operational_outlay (OpEx)other_cost (Ne...

• Question

What are these EC Pro Widgets?

Can anyone tell me which Widgets (and with what options) these two Widgets are? Namely, how to get them to show up as tiles?

• Question

ServiceNow Administration Fundamentals course

I have been learing CSM and while in Knowledge check i have completed the video and strill it shows in progress . are there any questions to complete this knowledge check lesson . as i am not able to see any questions apart from the video 

• Question

Is there logic behind cmn_location not being extensible OoB?

This one has often puzzled me.Extensions of cmn_location are considered "Exempt" meaning they do not count towards custom tables...OoB it is not extensible. It is easy enough to make extensible; it is just a checkbox.I am curious if anyone knows the ...

• Question
• Architect

Can someone please send any video link or document for SAM maturity

• Question

Servicenow University Account Merge

I have 2 account one is with my personal Id, and one is with my company ID for ServiceNow University and I have points in both the accounts and I have completed courses and certifications on both so how can I combine and which one you suggest keeping...

• Question

Tracking Now Assist Usage: Measuring ROI and Adoption (Xanadu and before)

Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption     If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the m...

• Article
• Best Practices
• Getting Started
• Responsible AI

Question regarding Project Workspace Financials tab

 Within the Financials tab, there is a Time Scope section at the top. I have a few questions related to this area.Under what circumstances would the Time Scope not prefill based on existing records? One of our users encountered this issue, but we hav...

• Question

Tracking Now Assist Usage: Measuring ROI and Adoption (Zurich)

Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption     If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the m...

• Article

Mahwish Subzwari MVP 2026: My Community Power

What do I create? I create content focused on ServiceNow architecture, instance strategy, and long-term platform sustainability. My work centers on helping developers and architects think beyond configuration and toward scalable design, governance, a...

• blog