Suggestion on service now role

[gvsivasaivi]

Hello Team,

I hope all are doing well.

I need your expertise/suggestion on guiding me. 

I have 3.5 years of experience in the Service Desk domain, working with the ServiceNow tool for ticketing. I am interested in transitioning fully into the ServiceNow domain. At the same time, my organization is providing a CMDB & CSDM course to help me build expertise in this area.

I would like to understand whether new organizations would consider me a beginner in this domain, or how my current experience combined with this certification would be evaluated.

Could you please share your experiences and suggestions on how to effectively leverage the new CMDB & CSDM certification when applying for relevant job roles?

Thank you.

[Tanushree Maiti]

Hi @gvsivasaivi ,

As you are working in Service desk and interested to learn servicenow,

I will suggest you, 

• First Go through Welcome to ServiceNow course so that you can smoothly navigate within the tool.

• Then complete  ServiceNow Administration Fundamentals  course from ServiceNow University
• Practice again all lab task in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Practice mock question with Correct Answer 
• Practice from ServiceNow university provided practice : https://account.measureup.com/servicenow-university
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam of CSA and Go for it.

Note: Once registered, you have 90 days to schedule and complete your exam. 

Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554

Also As your organization is providing a CMDB & CSDM course, 

I will suggest you to get prepare for CIS- Data foundation exam ( it is free of cost , if you give the exam by 30th June , 2026)

Course details (including fundamental course), tips  everything you will get in my posts:

https://www.servicenow.com/community/cmdb-forum/my-experience-how-i-pass-cis-data-foundations-cis-d…

https://www.servicenow.com/community/cmdb-forum/article-2-my-cheat-sheet-on-data-foundation-cmdb-am…

Lastly  Follow Career journey Path for further grow (role wise) in your ServiceNow project