how to hide section in from workspace view

hello I want hide policy setup section in policy form if anyone know pls suggest 

• Question

Need to edit on Knowlage base affected product by using ITIL access

When i Try to add Affected products in Knowledge articles its working only for knowledge admins its not working for ITIL in M2M table please suggest solution for this

• Question

Edit button is not visible in the related list in workspace

Hi Team, I have created a Related List in(sys_m2m table) for Contacts and Accounts table. I have related list in contact form, there it is showing with edit and new UI Actions. When I am checking same in CSM/FSM workspace for same contacts, in relate...

• Question

Direct SaaS integration for Techsmith (i.e. Snagit and Camtasia)

Has anyone created a Direct SaaS integration for Techsmith (i.e. Snagit and Camtasia)?  Is there a REST API available to allow for this?

• Question

How to add user details in the SOW

Hi Team, I want to edit Caller section in Service Operations WorkSpace for Incident  In the caller section, after Name rightnow it is displaying timezone.Now I want to show first name, then manager name, then timezone. How to create another assist he...

• Question

how to add edit button in custom table in related list

HI Team, I have created a custom, I have added that custom table as related list in groups table, after adding that I can only see NEW button, I want edit button also in the relatedlist. How can we achieve this?  

• Question

In the Project Workspace My Projects tab can you filter for active projects for two project managers

• Question

How to translate email script message into Germany

Hi Team, I want to translate email script message.  I have tried in Messages(sys_ui_message) module, However it is not working. I have closed case notification, in that every text got translated, expect email script one. email script is for survey. t...

• Question

Assignment groups are missing in the list view of Requests

Hi, I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment ...

• Question

Software Inference Suite on SW Installations

Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...

• Question

Http Header new is not getting visible for a set of people

For some user who have "Admin" Role is not able to see the "New" in the Http Request for Rest Message of the OutBound . 

• Question

When I impersonate the user, ServiceNow directly landing on to the now/sow page

When I impersonate the user, ServiceNow directly landing on to the now/sow page. However when after I click on the back on the browser it takes me to his home page. Attached is the references. Please help me on how to fix this. Useful tip : All our u...

• Question

How to make Risk Assessment Related Link mandatory in Change Form

Hi Team, How to make Risk Assessment Related Link mandatory in Change Form after clicking on Request Approval Button.  

• Question

How to Display g_form.addErrorMessage() Permanently in ServiceNow.

Hi,I have a requirement where an error message added using g_form.addErrorMessage() needs to be displayed permanently on the form.Currently, I am adding the error message through a client script. The message appears initially, but after some time it ...

• Question