ServiceNow Community

Adding Task Description field to Planning Console selectable fields.

Is there a way to add the task Description field to planning console columns? It not in the Columns Configuration pick list in my company instance of SN. We have a need to populate the description field on most tasks and the only way I know to upda...

Question

Oracle Database Discovery Failure

HiI have Oracle Database, which is running on the Server, Post Discovery Verified in the logs that the Detailed info about Database was available in Creating CI step with running processor as well. But it was not inserted into CMDB.Identification rul...

Question

Duplicate records in database views.

Hello Everyone,I have created a database view for joining Business application(cmdb_ci_business_app), Plan(sn_bcp_plan) reference field to business application, Event(sn_recovery_event) reference field to business application. Here the business appli...

Question

Switching from Posteo to Office 365: A Smooth Migration Guide

Migrating from Posteo to Office 365 is a strategic move for businesses and individuals looking to take advantage of Microsoft’s robust productivity and collaboration ecosystem. Unlike Posteo’s basic email services, Office 365 offers integrated tools ...

Question

Manage Capacity - Strategic Planning Workspace VS Resource Management

Hi all, This is my understanding on how capacity management is integrated in Resource Management and SPW flows:- Resource Management 1. Capacity is generated automatically based on user schedule, e.g. 8 hours per day and 5 days per week 2. Resour...

Question

Looking for ServiceNow Professionals who is open for part time position

I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...

Question

Ouath2 configuration for HorizonGPT without redirect URL

HorizonGPT want to read serviceNow data and they dont have basi auth option, so I am trying to configure Oauth2 but without redirect url, so please let me know the steps

Question

Drag & drop attachment for all catalog form

As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not...

Question

Resolved! Triggered Discovery

Hello experts we are getting thousands of triggered discoveries everyday that uses only a couple of MID servers. They all use the VMWare Probes only as shown in the attached file.Can you help me find out how and why and what starts these jobs?Your he...

Question

Adding Agent Assit to CSM/FSM Configurable Workspace

I am trying to configure Agent Assist to CSM / FSM Configurable Workspace. So far I have done the following:1. Created a new record 2. Created a new record 3. Created a new record4. Updated the recordI am still not able to see agent assist in the wo...

Question

Resolved! Why is this so difficult? Creating an alert to show when a caller is a member of a particular group.

I have run this scenario in the community, Google and Copilot multiple ways and there are so many different ways this can be done I'm getting confused because each one I try does not work. Can someone provide a script to do the following: When a n...

Question

How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

Question

Resolved! Triggered Discovery

we are getting thousands of triggered discoveries everyday that uses only a couple of MID servers. They all use the VMWare Probes only as shown in the attached file.Can you help me find out how and why and what starts these jobs?Your help is highly a...

Question

Additional Comments Placeholder

When user adds any additional comments notification is triggering. I need to give as a warning message that "comments posted here will trigger notification" this message needs to be placed in Additional Comments placeholder. how can we achieve this o...

Question

Resolved! [Article] ServiceNow Developer Roadmap

The Ultimate ServiceNow Developer Roadmap: Build a High-Paying Career from Foundations to Leadership Thinking about a successful career in ServiceNow? You’re not alone. The ServiceNow platform is powering some of the world’s biggest companies, making...

Question