ServiceNow Community

Sources box is not showing esc portal

Sources box(right side ) , Please provide the steps on how to configure it to show that box.

Question

ServiceNow paging

Hi all,Needed paging enabled for p1, p2 type incidents.When p1 or p2 is created and assigned to Database team and assigned is empty then trigger the call to Database team. please let me know if anyone implemented or any insight. Thank you in advance....

Question

For Now Mobile if for a catalog item if there is a mandatory attachment how to disable it

Hi Everyone, I am new to Now Mobile trying to understand and navigate it I need help with Now Mobile app for the below mentioned points:If for a catalog item if there is a mandatory attachment how to disable it or find a way around it. let's say whe...

Question

Resolved! Create an Idea from a record producer

I've been asked to add more questions to the Idea Portal. Since it's not advised to modify OOB behavior, I thought it might be best to use a record producer in place of the original Idea Portal. I have the record producer part built out and it functi...

Question

Customer Service Management and Employee service center query

Hi Team, I have a requirement in ServiceNow where the customer is asking to bring the case numberExample : EBL0000068 have 2 Case in the related list.can someone please suggests is there any way that we can bring the related list case number in separ...

Question

Workspace - UI Builder doubt in BCM workspace - smart assessment

Hi Team In BCM workspace, I have custom related list created which shows the related smart assessment instance record. When i click on the smart assessment instance, it opens the actual smart assessment instance record as shown in image 2. But what I...

Question
Business Continuity Management (BCM)

Resolved! Resource Status in Resource Management Workspace sometimes displays Pending in French

Yokohama Patch 6Resource Management Workspace v5.2.0 After upgrading to Yokohama Patch 6 and updating the Resource Management Workspace plugin to v5.2.0, we noticed that Resource Status is sometimes showing in French instead of English. This seems to...

Question

Validating Uploaded Excel & CSV Templates in ServiceNow with Flow Designer

Validating Uploaded Excel & CSV Templates in ServiceNow with Flow DesignerWhen end-users upload files in ServiceNow (through Catalog Items or forms), the files often need to match a specific template. Validating uploaded files before import prevents ...

Question

Questions to Employee Center Pro

Hello, I have some questions for the Employee Center Pro: 1. For the Employee News Center widget: Is it possible to deactivate the “News and events” crumbs bread? Because we have the news article widget in one of our topic page and wants that the end...

Question

Help Understanding ServiceNow Licensing Types In Servicenow

Hi everyone,I'm currently trying to understand the different types of licenses available in ServiceNow and how they apply to various modules and users. I’d really appreciate some insights from the community on this. Thanks in advance!

Question

How Data gets Populated in Task _location table

Hi All,Recently I am going through Affected location relatedlist on incident table.I found there is no data in that even in task_location table as well. I want to know when an incident is created how to populate the data in the affected location tabl...

Question

Need help to change/Remove default filter for incident related records Metric Tab in sow workspace.

Hi All, I need some assistance with an issue I’m facing in Operations Workspace. Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this: Table = incident ID = <sys_id>I’ve already explored the follo...

Question

How to add guided self-service to topic page?

Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...

Question

Change process not showing stages properly

Hi Team, We have Process Flow for change request. We have defined several flow formatters and given view conditions. But still stages are showing for invalid conditions as well. This has to be visible for standard, normal and Expedited, but the stage...

Question

Looking for table name

Hi Team , Hust wanted to know the overall score How its getting calculated and from which table the data coming from ?Based on that we need to create a report . Thanks!

Question