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regarding custom table

I have to create a backend table for which the values are populated from the values that are filled in record producer. Record producer is already existing , i have to create a new backend table and values should be automatically populated based on t...

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Approval Process

I have a custom table, where I have 20 request types, and out of that 10 request types are having approvala,so have created a field called Approval Required in the configuration table,based on which approval is triggered.But now the issue is for this...

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Staleness metric

Hello All, I need to exclude the CIs that have the install status set to "Pending retire" from CMDB health dashboard specifically from the staleness metric. Currently the CIs with the status Pending retire are also included in the dashboard. What is ...

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Data Foundations

CSDM 5 Finally!!! Get the CSDM 5 White Paper HERE

How do you measure 4 years since CSDM 4? Two million, one hundred two thousand, four hundred minutes Two million, one hundred two thousand, four hundred CSDM guidance so dear It has been a long time coming for CSDM 5. We have laughed together, we h...

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How to add a Related List on Change to link with Release and control visibility based on Phase

I have a requirement in Release Management where I need to add a Related List on the Change record to link it with a Release.Here’s what’s needed:If a Change is linked to a Release (or created from it), there should be a Related List on the Change re...

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Resolved! How to display SAP Transports linked to Changes under a Release

For a Release Management story, we have a requirement where all roles that have access to a Release should be able to view SAP Transports linked to the Changes that are part of that Release.We want to show a list of Changes with their corresponding S...

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How does ServiceNow determine which security policy applies to an Employee Document

In the Employee Document table (sn_hr_ef_employee_document), the visibility of each document depends on the security policies applied to it. I want to understand how ServiceNow determines which security policy applies to a given document.Is there a s...

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Edit and Export option not available in default list view in custom workspace list menu

We have a custom workspace created using list template where the edit and export option is available for my list hut in default list it's not available.

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Ref info button is not working for CVITs table

When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.

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Service Offering Visibility and Subscriptions

Per SN KB2056057 (not authentication walled) the cmdb_ci_service table is not visible to users without the following roles:dependency_viewssam_core_userapp_service_usersn_cmdb_userITILThis create a chicken and egg situation that now standard users wi...

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Need to create a dashboardThe requirement i for Testing Coverage Ratio (Release or Deployment Level)

The requirement is to have a dashboard for " Testing Coverage Ratio" with standard report - Test Cases Actual Executed / Test Case Planned. I know we have a testcase table and a test case instance table. But these two are not related. So Im stuck her...

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Database view not showing specific fields

Hi all, I've created a database view and im seeing some strange behaviour maybe someone here knows whats going on. The database view is actually working fine but its not showing data in two fields that do have data on the acutal record. The view cons...

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Instance Configuration

Survey Notification for task

Hi everyone,Is it possible to create survey notification for both sc_task and Incident in one survey. When I am trying to create for both, in trigger conditions I am giving table as task but its is not working for both, and how to send notification i...

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Unlocking Efficiency: The ITAM-SPO Better Together Solution

In today’s fast-paced enterprise landscape, operational efficiency isn’t just a goal—it’s a necessity. That’s where ServiceNow’s ITAM-SPO Better Together solution steps in, offering a seamless integration between IT Asset Management (ITAM) and Sourci...

Article

Resolved! Tables extended from the Account table cannot be set as Contact Accounts

I created a table that extends from the Accounts table.I was unable to register the data from the extended table as an account in Contacts. What do you think could be the cause? Thank you in advance.

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