Impacted Services/CIs Not Populating in Incident Records

Hi Team,I have created two Configuration Item (CI) classes and established a relationship between them. I then used these CIs while creating an Incident record by selecting the appropriate Configuration Item in the Configuration Item field and saving...

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HRSD Lifecycle Event issue

Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well  I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding....

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Report to display users with less than 10 skills

Hello All,Looking for help to create a report that list users with less than 10 skills.TIA

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ITSM Starter Pack

Hi All,Can you point me to the resource which contains starter packs for ITSM Implementation for a greenfield project. I remember there were starter packs in excel format which are stories for implementation. They were really handy for an earlier pro...

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Timecards can only be submitted and/or approved against projects in a work in progress state.

Timecards can only be submitted and/or approved against projects in a work in progress state and resource assignment is in an approved status.

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Archiving table records once in a month

Hello Team, I have a requirement to Archive records from a table. Archiving should execute on 5th day of every month.Kindly suggest inputs.

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How to check and validate Reports belong to inactive users and are part of a dashboard

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CSM- identifying the risks associated with not using the OOTB Contact table (customer_contact)

Hi All, From customer have been suggested to create a custom "Customer Contact" table instead of utilizing the existing OOTB Contact table (customer_contact) for the following reasons:Want asked us to build a custom "Customer Contact" table instered ...

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About the behavior of "URLSearchParams"

I'm developing a portal screen that I intend to display in the platform's content frame.I tried to get the URL using "var urlParams = new URLSearchParams(decodeURIComponent(top.location.search));" in the catalog client script, but nothing was retriev...

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Th record producers not reflecting to the servcie portals

 error: Errororg.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (sp_widget.3c29786e87133200e0ef0cf888cb0bdf.script; line 373) ErrorScript source code logged to console ErrorFailing widget: 'SC Catalog Item' (3c2978...

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Calling agents from inbound api

Hi,I have a scenario where i have created an agent using the agent studio in ServiceNow. Now the trigger for the agent to work is an inbound api call how can i achieve this ? If any one has any ideas regarding this please help me out

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Want to win a trip to K26? Lift Off to Knowledge Has Launched!

    Lift Off to Knowledge has launched    Ready to learn some new skills, level up your career, and maybe win a trip to Knowledge 2026 in the process?   ServiceNow University just launched Lift Off to Knowledge, a one-month learning challenge ...

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Table Cleanup not showing sys_audit _delete table

Table Cleanup not showing sys_audit _delete table and Archival  bothAny property i need to add or any configuration change is required

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Example CSM Portals

Hi all,I’m currently designing a CSM portal for our Managed Service clients and would be really interested to see any innovative approaches others have taken. Our primary use case is enabling clients to:• Raise enhancement requests directly into our ...

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• Customer Service Management
• Customer Service Portals
• Reporting and Analytics
• self-service

GlideAjax script not working

I have a record producer, which is having some variables and variable set. There is a variable legal_entity (reference field) that populates the logged in user company. I want to use this company value in my script include function to fetch some data...

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