How to add step to click/select 'save as Draft' for catalog item in service portal using ATF

Hi All, I want to know how to add step to click or select the 'save as Draft' for catalog item in service portal using ATF.Thank you

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Orphan Rules for CMDB health dashboard

Hi All As per CMDB health dashboard Orphan CIs are not showing because Orphan rules are not configured. Please give me some examples of Orphan rules that can be setup and what are the best practices to setup Orphan rules?

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How to hide variables

Hi ,I have a Multi-Row Variable Set in which certain fields are required to be hidden. Customer Account : field is configured to be hidden at all times (made hidden). The condition-based visibility depends on the checkbox value (true or false). To ha...

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How Make Script Include Private or public in ServiceNow ?Where it is Used?

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How to check and validate Reports belong to inactive users and are part of a dashboard

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Create a List for Continual Improvement

Can someone explain me why I cannot create a list in data viz that queries from sn_cim_register_spotlight? Thanks.

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Need to change the state in interaction table when customer Replies

Hi Everyone,I want to change the state On Hold to Work in progress when customer replies to an interaction form. I am facing a challenge here. There is no Additional comments or work notes got update when customer replies. How to achieve this?Your so...

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Custom durations do not support SLA pause conditions.

Hi All,Problem:  SLA pause duration seems not working. we tried creating custom script to calculate duration in SLA definition, so with this SLA pause conditions not working? is this known issue?  

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NOW Assist Academy to learn ?

Hi Everyone I'm new to ServiceNow and I want to learn Now Assist and integrate with incident, change and request management also want to learn ai workflow and ai agents in ServiceNow if someone know a good course or academy on it please let me know.

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demos for flow designer vs. workflow editor

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List Control- Hide columns in specific related list except only one column to show

Hi Team, I have a 'sys_m2m' table, for which the two related change requests related tabs of related lists showing, I have configured the 'list layout' and added required columns due to same related lists name it has got added in two related lists in...

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Dynamic Field label change based on Form / List Views on Workspace

Hi Community ExpertsWe have a requirement where different views are being followed on a Table:Form/List in both Native/ WorkspaceEg - Audit Engagement form will be holding View A/ View B/ etc. based on Groups on Audit Workspace Here, the ask is to sh...

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• Architect

Dynamic Field Label based on Current View in Workspace

Hi Community ExpertsWe have a requirement where different views are being followed on a Table:Form/List in both Native/ WorkspaceEg - Audit Engagement form will be holding View A/ View B/ etc. based on Groups on Audit Workspace Here, the ask is to sh...

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How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response

How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response? Dear ServiceNow Community Colleagues, I would greatly appreciate any help/guidance on this: I have been asked by a client to calculate, measure and sh...

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Red Hat Enterprise Licensing and Host Affinity Rules

Hi  community !  I have a use case here which I can't find a solution for.  We have licenses for both RHEL Server and Virtual Data Center. On our clusters we have set Host Affinity rules to optimize licensing of cluster.  These affinity rules have be...

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• Host Affinity Rules
• Red Hat Enterprise Linux
• Software Asset Management