ServiceNow Community

How can I hide a Virtual Agent Topic from an External Bot where the external bot is the parent?

I am currently working on a bot to bot integration where the parent bot is the external bot and the child is the VA. The external bot only acts as the middle man and is what the user interacts with. The VA is the one handling intent. So far things ar...

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Activtiy filter in workspace

Hi Team,I would like the filter option of "Email - autogenerated" to be available (incase user wants to activate it), but i would like it to be turned off by default for all user. Is this possible? If yes, how to do it in HR workspace.

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Resolved! Service Portal Search Stops Work for Non-Admins in Zurich

We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...

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How to create GraphQL to retrieve data using a data resource in UI Builder

I am really stuck on this and could use some basic, step by step instructions. I'm trying to learn how GraphQL works within UI Builder. I've spent a considerable amount of time trying to learn GraphQL - but I really can't find any basic steps for UI...

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UX Format

What is the best UX format to use for lists and forms? Thanks in Advance

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Where is Virtual Agent/Bot Feedback (Thumbs Up / Thumbs Down) Stored in ServiceNow?

Hi All,We have created a self‑configured ServiceNow bot and integrated it with Microsoft Teams.Currently, when the bot responds to a user in MS Teams, it displays Thumbs Up and Thumbs Down options. When the user selects either option, a feedback dial...

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How to Show Record producer and Catalog Item On the PopUp

Create UI ActionGo to: UI ActionsTable: (e.g., Incident / your table)Check:ClientWorkspace Form Buttonfunction onClick(g_form) { // Replace with your Record Producer sys_id var producerSysId = 'PUT_YOUR_SYS_ID_HERE'; var url = "/com.gli...

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SailPoint ISC Custom Plugin

Hi Service Now Community,I am planning to build a custom form/plugin in Service Now and would love to get your insights and suggestions on the best approach to take. If you have experience creating custom forms or plugins, could you please share your...

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How to Create Catalog Tasks for Child RITMs Based on MRVS Row Values After Approvals?

Hello Community,I am working on a requirement related to a Service Catalog item that uses a Multi‑Row Variable Set (MRVS).Use CaseA user submits a Service Request that contains multiple rows in an MRVS (for example, 10 rows).The request goes through ...

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How to Populate the Reference Fields using the GlideModal

Creating UI PageHTML<g:ui_form> <table style="width:100%"> <tr> <td><b>Assigned To:</b></td> <td>  <g:ui_reference name="assigned_to" table="sys_user"/> ...

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Inbound action not getting processed.

I have an Inboud action configured to update the case based on Acceptance and Rejection mail user sends via Outlook. The mail is getting recieved in the system but is not getting processed. Details:I have a notification triggered when state changes t...

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CI Reclassification

CI Reclassification refers to updating a Configuration Item’s class (for example, from Server to Windows Server) so that it accurately reflects its actual type. IRE plays a huge role in CI Reclassification.Example 1 :Let's consider a Windows Server w...

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Looking for a Platform9 Private Cloud Director integration

Has anyone done an integration with Platform9 Private Cloud Director using web services, flow designer or integration hub? Customer is not using cloud discovery so need a solution that can use API integration to Platform9 PCD. Thanks,John

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ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

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Renewals calendar - Personalize with more Options

I need to know if it’s possible to add more date options to this screen.I’m working on a project where the client wants to see more options, such as 180 days or 365 days.I haven’t been able to figure out how to customize this feature—have you seen th...

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