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Community activity

Catalog Item Catalog Client Script not working as expected.

Hi,I’m working on a catalog item for new headsets. The wired headset is priced at $20.00, and the wireless headset is priced at $100.00. (I’ve attached two screenshots for reference.) The form includes a field intended to display the total cost based...

  • Question

The following fields contain errors: Resolution code

 Hello Community,I wanted to share a quick fix for a blocking issue I discovered in Problem Management within the Service Operations Workspace (SOW) after upgrading to the Yokohama release (specifically glide-yokohama-12-18-2024__patch7-hotfix2b-10-2...

  • Question

Disable view "Default" from specific CI class

Hi there,I have a CI class with two "default" views;- View "Default"- View "Default view"Which one of these is the real/original default view, and how to disable the other one, only for this CI class ("cmdb_ci_win_cluster")?Any idea how to do this pr...

  • Question
  • Data Acquisition

CMDB & MID Server

Hello Community,Can anyone please help me understand the following questions:-1.) On what basis do we decide the number of MID Servers required in a client network, considering that a single MID Server can typically handle around 10,000 CIs under ide...

  • Question
  • Data Foundations

All users are not appearing under Requestor field.

After creating an Incident, I observed that if I try to change Requestor (or Assigned To),reference field is displaying only a limited set of users.This happens even when:I do not manually select an Assignment GroupThe Assignment Group field is not a...

  • Question

Reminder: Register for the virtual Holiday SNUG today!

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...

  • Article

virtual agent

whenever i try to submit the catalog and create a RITM in service now through the virtual agent. It gives this error. Also the requestor item value is set for the logged in user. Also we are using catalog client script for setting the value of the re...

  • Question

remove mandatory field messages on change form

Hi Team  I have requirement that during change new state we have to make Risk assessment fields mandatory Risk Fields are customized field on change We have written Ui policy to make the fields mandatory during new state. Now everything is working as...

  • Question

Attachment Download Issue in Custom Workspace – Activity Stream

Hi Team,I’ve built a custom workspace in ServiceNow, and I'm currently facing an issue related to attachment downloads.Attachments are downloading successfully from the Attachments tab.However, attachments within the Activity Stream (activity filter)...

  • Question
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