Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

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Australia Release Preview The Developer Passport: Starting Now Pack your bags! We're headed for the Australia release. Join us for a week of live hands-on demos and real-time Q&A with ServiceNow Product Experts, prepping you for upcoming features. Click below to learn more! Learn more What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

How can I move the help text below?

How can I move the help text below? I changed the catalog builder and this setting applies to all help texts; now all the text is to the side. I need to adjust it and move the text to the bottom.

  • Question

HOW TO HIDE KB ARTICLE IN AI SEARCH

Hi all,I have an AI Search configuration for KB_knowledge, and the workflow is published.Several articles have user criteria based on the user’s role.In the AI Search results, all articles are displayed, but when a user clicks Read more, they receive...

  • Question
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Cannot delete hardware model

I cannot delete a hardware model. The hardware is duplicate hardware model and is being used in the product catalog item. When I try to delete the model, it cannot delete because it is being reference in the catalog item table.  How can I update the ...

  • Question

Advice: Servicenow Business Analyst

I am a business analyst and have a great interest to become a servicenow business analyst. How to acheive my goal? I have completed my learning on ITSM by watching Youtube videos. Now started for HRSD. Anyone please share your thoughts and advice. 

  • Question

How to Retrieve Caller Name in Fix Script (GlideRecord)

How to Retrieve Caller Name in Fix Script (GlideRecord) Hi everyone,I’m working with a Fix Script where I’m querying records from the incident table using GlideRecord.I want to retrieve the caller’s name (display value) from the caller_id reference f...

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Time Limited Role

Is there anything new with Time Limited Role in the Australia release?

  • Question

Are you comfortable with the platform?

I recently earned my ServiceNow CSA certification and have been building hands-on experience with the platform. I’m curious to hear from others—how long did it take before you felt truly comfortable working in ServiceNow day-to-day? Was there a speci...

  • Question

ITOM AIOpsのQ1ストアリリースの最新情報

  このセッションでは、イベント管理、ヘルスログアナリティクス（HLA）、AIエージェント、サービスリライアビリティ、サービスオブザーバビリティ、Syntheticモニタリング等、2026年第1四半期のストアリリースにおけるITOM AIOpsの新機能の紹介とデモをお届けします。ServiceNowのイノベーションをいち早くキャッチアップされると同時に、弊社のプロダクトマネージャーに質問もできます。貴社のビジネスにどのように役に立てるか、ヒントを得られるウェビナーとなりますので、ぜひ見逃しなく...

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Resolved! What is Smart Assessment Engine, how it is different from Classic Assessment ?

OverviewThe Smart Assessment Engine (SAE) is ServiceNow’s next-gen framework for conducting intelligent, scalable, and automated assessments across modules like GRC, IRM, TPRM, and more. It replaces the classic assessment model with a more flexible, ...

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