ServiceNow Community

Question about Catalog Item

We want to conduct an analysis of the click-through rate (CTR) of each catalog item on the portal. Is there any good approach?

Question

Quick Start Guide for ITOM AIOps Event Management

Welcome to ServiceNow® ITOM AIOps Event Management Quick Start Guide This guide will help you get up to speed on activating the ServiceNow AIOps solution and realizing value from Event Management in the Service Operations Workspace. This guide wil...

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AIOps
Event Management
itom

What's New in Zurich

The Zurich release introduces major advancements to ServiceNow’s Data Privacy solution, designed to help organizations discover, classify, and protect sensitive information within their ServiceNow instances. This session broke down the full lifecycle...

Article

Fireside Chat: Enterprise Architecture & AI - Powering the Next Era of Healthcare

REGISTER Join us for a deep dive into scaling Enterprise Architecture for innovation, alignment, and AI-readiness! Healthcare continues to evolve— and even faster than before, thanks to AI. Organizations must not only align technology with business s...

Event

Fireside Chat: Enterprise Architecture & AI - Powering the Next Era of Healthcare

REGISTER Join us for a deep dive into scaling Enterprise Architecture for innovation, alignment, and AI-readiness! Healthcare continues to evolve— and even faster than before, thanks to AI. Organizations must not only align technology with business s...

Event

Fireside Chat: Enterprise Architecture & AI - Powering the Next Era of Healthcare

REGISTER Join us for a deep dive into scaling Enterprise Architecture for innovation, alignment, and AI-readiness! Healthcare continues to evolve— and even faster than before, thanks to AI. Organizations must not only align technology with business s...

Event

Resolved! How to apply an 'active' filter for Project Time Categories on the Timecard Portal?

Hi All!I need to create the ability to activate/deactivate Project Time Category [project_time_category] records so that we can turn off some records without deleting them (and losing the data on timecards that had those categories selected).Interest...

Question

Decision table is not reading the entire string when I use 'contains' in the condition

Hi everyone,I am using Decision table in a flow designer to set the assignment group and subcategory based on the mailbox address. The mailbox has multiple addresses and hence I am using the 'contains' when I am building the condition in the decision...

Question

Resolved! How to make label variable type to look bold in service portal?

Hi all, we got a requirement to make label variable type as bold in service portal for a catalog item variable. I tried this by using a catalog client script. It is working fine in native view. If i open that catalog item request form in service po...

Question
Incident Management
Service Catalog

Timesheet portal Project time category

Hi All, Been trying all day to figure out how to not show Project time categories that are disabled. I disabled some project categories on the table "project_time_category" however they are still showing on the timesheet portal. Does anyone have any ...

Question

Looking for process suggestions or ideas

Hi All, Relatively new to ServiceNow development and the developer role in general. We have a business process that utilizes a flow with over 150 steps. The flow has some inconsistent actions that are making it tricky for our teams when it comes time...

Question

Using per-territory Capacity with Agent Schedule definition

I've enabled the Capacity and Territory plugins in our development instance. I set up the Capacity Reservation, Demand Channels, and Capacity Assignments to configure the percentages for my test territory, and I set up the Capacity Definition to use ...

Question

The order guide description isn't displaying in full size

The order guide description isn't displaying in full size like the catalog item. How can we make it full size? Is creating a new widget the only option? Thank you.

Question

ServiceNow Mobile App Builder

Hi, We have Custom Scope in ServiceNow Mobile App Builder. we have a screen where we want to default to a stock room from alm_stockroom table. But in the Mobile. App Builder -> My mobile scope -> Data -> my data item i am unable to see that table in...

Question

Walk-up Experience Configuration Question

In ServiceNow Walk-up Experience, I need to have two different types of appointments; one (call it ATA) takes an hour and the other (call it ATB) takes 30 minutes. So they will each need their own Advanced Configuration (sn_apptmnt_booking_service_co...

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