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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 29, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More IbrarA Specialist From Form to PDF: Building a Record Export Button There is an ask that sounds very common but confuses a... Read More Tejas Adhalrao Specialist How to store data for the current user session in UI Builder? Hi everyone, I'm worki... Read More George_1 Specialist Affected details reports Incident form In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in t... Read More George_1 Specialist Enable Dynamic Evaluation in Action assignment What is the functionality of Dynamic Evaluation in sys_declarative_action_assignment Read More George_1 Specialist How to hide UI action button on change of field value workspace How to hide a ui actio... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: SPM Academy - Hybrid Project Management Hosted by ServiceNow 30 Jul, 2026 08:00 AM PDT Event Details Online Office Hours Live with Frances Frei — What Great Coaches Do with Anne Morriss (APAC) Hosted by jasminecole 31 Jul, 2026 03:00 AM PDT Event Details Online Office Hours Live with Frances Frei — What Great Coaches Do with Anne Morriss (AMS) Hosted by jasminecole 31 Jul, 2026 09:00 AM PDT Event Details Online ServiceNow is headed to Black Hat USA 2026 Hosted by Megan Le 1 Aug–6 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: From Strategy to Results - ServiceNow SPM End-to-End Hosted by ServiceNow 4 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Office Hours: IT Operations Management (APAC) Hosted by ServiceNow 4 Aug–5 Aug, 2026 11:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Esc Portal Virtual Agent - Queue Time Increase

I want to increase the time of queue when user is connected but all Support person on agent is away  it ends the chat as no one available. Requirement is to keep the chat open even if no one joins they should be in queue.as of now in seconds it ends

  • Question

Yokohama ITSM Asset capabilities vs ITAM/HAM/SAM

In looking at the Yokohama content for ITSM in docs, I find: IT Service Management...- Asset Management    _ ITSM Software Asset Management       + Legacy Software Asset Management plugin       _Software Asset Management Foundation plugin         _Ex...

  • Question

ServiceNow Foundation Videos

CORE FOUNDATIONS  Audience: Everyone getting started on the ServiceNow platform  Total Videos: 6 videos (~25 minutes total)  Purpose: Essential platform concepts, security fundamentals, and resource navigation   Video 1 What is ServiceNow & Where Do...

  • Article

I am looking for the event trigger logic.

I am looking for the triggers for the following events.I was unable to find them even using the code search function.How are these events created?①ast_contract.approval.inserted②ds_document_version.approval.rejected③ds_document_version.approval.inser...

  • Question

Service Operations Management (SOM) is a paid/licensed product

I would like to clarify whether Service Operations Management (SOM) is a paid/licensed product in ServiceNow or if any of its capabilities are available with the base platform license.Any guidance on licensing models, pricing considerations, or offic...

  • Question

Need a button to export the details as Excel from a List in UI Builder

Hi all, I need a button on a list created in ServiceNow UI Builder that allows users to download all cases into an Excel file. Attaching screenshot for your reference.  below image is a pie chart type-This below image is list type so there is no such...

  • Question

Incident: Developer Site Restored and PDI Availability Issues

Update: July 29, 2026 We are investigating reports that a small number of PDIs remain offline and will share updates here as more information becomes available.    Update: July 27, 2026    The infrastructure issue has been resolved, and all PDIs are ...

  • blog

Client Script onChange is not triggering at all

Hi everyone,I’m currently facing an issue with a Client Script onChange script that is not being executed at all.The strange thing is that it is not a logic issue inside the script — the script does not seem to trigger in the first place. I already a...

  • Question

Task Intelligence for ITSM - Quick Start Guide

Overview  Task Intelligence for ITSM uses a guided easy to use approach to deploy machine learning AI models that can predict desired business outcomes to help streamline ITSM workflows and processes.     Important Quick Links on Task Intelligence fo...

  • Article

User Criteria Not Restricting Catalog Visibility in Employee Center

Hi Community,I am trying to restrict catalog visibility in Employee Center so that only users from specific HR and Service Desk groups can view it.I tested both:Standard User Criteria (Groups)Scripted User CriteriaThe User Criteria is added to Availa...

  • Question

Reply Type Inbound Email Action

Hi Community, Can anyone please say whether this was the best practice or not in ServiceNow ?If No, what are the issues we face if configured this action .  If yes , how can we implement this ? @Ankur Bawiskar @Dr Atul G- LNG  create "reply" inbound ...

  • Question

Resolved! PDI (Australia) missing change management application menu

After provisioning a PDI, Australia release, the change management app menus are missing. I've released and reprovisioned twice with same result.I can verify that the change mgt related tables are there, i can grab the url for change tables, or for '...

  • Question
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