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Breakdowns are not working

Hi All, I have added 2 breakdowns i.e.1. Service offering2. Created the new one for 'Cause Category' (which is the field on Incident Form)But, when I select these 2 breakdowns, it shows as below.  Is this invalid combination? And also when I see same...

  • Question

Lumos and SeviceNow integration

We are looking to integrate Lumos with ServiceNow for user and HR profile creation.Lumos team is saying that they have pre-built connector to integrate with ServiceNow to create users directly in sys_user table, and don't have any scope to set stagin...

  • Question

Add custom field to KB View of workspace

We have a custom field created in kb_knowledge and need to have it displayed in KB view of workspace. I have already added the field in KB view of Legacy by modifying KB Content UI Macro. For Workspace KB Knowledge SNC Page Variant is read-only and I...

  • Question

How to access all followed records

Hello,I’m trying to view a list of items that I have followed.after I followed a record, where can I find all the items I have followed 

  • Question

Saving filters in Agent Workspace

Is it possible to have filters saved in Agent Workspace so that the next time the user goes in they only see what they created the filter for? 

  • Question

Use Case for Granular Delegation

Introduction A customer had a critical, finance related request type that needs fast approval (a couple of hours max.) and is subject to audit. If they cannot contact the approver in time, they need to get approval from someone else.This is how we pr...

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Service Instances vs Dynamic CI Groups

In the past we have created FKA business services (cmdb_ci_service) and added dynamic CI groups to them to take advantage of the auto-removal of stale infrastructure. There isn't necessarily any specific pattern we can use to have a completely automa...

  • Question

Build an AI-Powered Incident Logger in Minutes with Now Assist Agents

Your Help Desk Team Is Spending 15 Minutes Per Ticket on Documentation Nobody Reads Here's something I see repeatedly in customer conversations: help desk teams close a ticket, then spend another 10-15 minutes writing up what happened. The notes go i...

  • Article

Resolved! How to create a report with different datasets?

I'm creating a chart for a dashboard within Platform Analytics The problem is that the slopes don't look right because there are different scales on this one chart. One on the left and two on the right. I need them all to be using the same scale and ...

  • Question
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