ServiceNow Community

Resolved! 403 forbidden when calling an AI skill form a MCP client (Postman or MS Copilot)

Hi community,I'm running a 403 forbidden error when trying to use an AI skill (incident summarization) published by a ServiceNow MCP server. Scenario:OAuth Client Credentials (with an integration user with ITIL role)AI Skill (OOTB) requires ITIL role...

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now-sdk transform ATF tests: failed to convert customized step config to Fluent

Hi Channel,I'm trying to use now-sdk transfrom to translate an ATF test to fluent, but I got below failures, does any know how to fix?having an unsupported step config b5129f15db3c18503da8366af4961998 — those steps couldn't be transformed to Fluent a...

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Event created using TMF 642 API. Event Rule is created. But alerts not created. Solution

Alerts are not getting created when events are created using TMF 642 API

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Create a Scripted Rest API to fetch RITM Variables

Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...

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How to hide the Tab in record page in workspace.

Hi All,I am working on a Configurable Workspace page in UI Builder where I have multiple tabs, including a Playbook tab. My requirement is to show the Playbook tab only for users who have a specific role.Role:xyzRequirement:If the logged-in user has ...

Question

Schedule job is not working for Assessment instance table after cloning zurich patch 7

Hello @all , We have created scheduled job and script inlcude where script include called in scheduled job to generate survey records of incident/catalog task of last week on asmt_assessment_instance table, but after cloning on Test instance var id =...

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in Problem task the close_notes field label showing as canceled reason

in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this

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How to design bidirectional relationships between RITM & Story/Demand/Project/Change (many-to-many?)

Hi Experts, I have requirement when the RITM is created, Then the RITM record should include the ability to associate it with one or more Stories, Demands, Projects, or Change Requests. The reviewer should be able to do one of the following directly...

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"Unable to export the Doc" error when attempting to export status report as PDF. See attached screen

"Unable to export the Doc" error when attempting to export status report as PDF. See attached screenshotsCan someone help me on this how to resolve this

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Question about SN scoped application mapping within CSDM 5

Hi SMEs, I am thinking how to best handle the below scenario:- We've built a scoped app in SN to manage/configure integrations more easily.- I would not consider this to be a Business App. It does not fulfill any major business capability, EA will no...

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Service Operations Workspace - How to modify the parameter on the "Record Information" section?

In this article, we will see how we can modify the parameters of request record information section. By default, the section provides the below details, Now let's hide the "Price" parameter on this card. Navigate to the Data Broker Server Script [...

Article

SCCM data source import issue

We observed an inconsistency with the ServiceNow SCCM data import schedule (run as admin). The Import Set is created alternately by the admin user and the MID Server service account. Due to this alternating execution context, the Import Set is someti...

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SSO with OIDC issue with claims

Hi ! I'm actually trying to set up connecting users through an OIDC Identity provider.Here's where I am : - I've configured the identity provider record through a well known configuration url- I've configured the OIDC Provider configuration like belo...

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Incident Management - Auto Resolution based on user input

When a user submits an Incident via a Record Producer, the system should analyze the user’s input, identify the best-matching keywords, and retrieve the corresponding predefined resolution steps from a custom table. These resolution steps should then...

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Pune Women's SeviceNow Devloper Meetup Key Points

Pune ServiceNow Developer Meetup – Key Points CoveredAustralia Release Updates1.In Performance Analytics, new enhancements were introduced such as data snapshot indicators, single score alignment, and the ability to export visualizations in formats l...

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