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Community activity

Dashboard desing tab missing on KPI Composer

HiRecently we activated the KPI Composer(currently in Yokohoma) as per the documentation , "DA design " tab is missing. I have the admin access. Not sure if anything missed being activated. Has any one come across this,  Thanks 

  • Question

Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...

  • blog
  • AIOps
  • Service Operations Workspace

Plugin Updates for a Clean CMDB

INTRODUCTION ServiceNow releases most ITOM content outside of major releases, via the Store.  This distribution approach has been a great benefit to the ITOM world because it delivers so many functionalities and fixes at a much faster pace.  Do these...

  • Question

How to Bulk Set Post-Login Landing Pages for Users

Hello community,As a system administrator, do you know how to set the post-login landing page for multiple users at once, based on their group or role?For example, I would like users in the Sales department to be taken directly to the Project Workspa...

  • Question
  • CSM Configurable Workspace

UI actions Create child incident; Solved!

 Hello! this code is not working with the options I have selected. I am trying to create a child incident button using UI actions. I am using Xanadu. The "Create Child Incident" button is not showing on the incident form. Any tips appreciated!   Hi! ...

  • Question

Teams Notification not receiving even if getting logs correctly.

I have created one provider notification on Incident table on insert/Update on active true condition and content with Type is simple and simple message body. When I run this to I checked logs with updated inc no, I am getting log correctly over there...

  • Question

Voice realtime transcript component on CSM/FSM workspace

Dear all,We are developing a connector for ServiceNow VoiceWe are saving the realtime transcript coming from the telephony provider on the ServiceNow conversation through this API. https://www.servicenow.com/docs/bundle/zurich-api-reference/page/app-...

  • Question

Resolved! Configure assignment rules

Hi, I was going through ITSM simulator and found one question where I am stuck- Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Des...

  • Question
  • Service Catalog

Creating RFC via Employee Portal

Hi there! I would like to ask you if you could help me with something my company needs. The requirement is that we need to search via Employee Portal a way that the system shows the Standard RFC that we are looking for, and then, when you select that...

  • Question

can we show two table fields in one variable?

hi, i have a custom table whereby theres column: column A: building codecolumn B: building name in the catalog item, is there anyway i can display both in one variable? tried ref_ac_columns but its not working

  • Question

Ui policy vs Data policy??

Hi all,Ui policies are for client side and Data policy for Server side I understand this.I see option to convert ui policy to data policy, wanted to understand requirement or usecase for this.Also data policy has check box to act as UI policy so I no...

  • Question

Assets do Now Create

Olá, pessoal!No dia 5 de dezembro, a SN substituiu o Now Create pelo site das Best Practices. Já fazia alguns meses que a SN listava no novo site os assets publicados no Now Create, mas fez o movimento definitivo para concentrar os success packs, tem...

  • Question
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