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Flow that automates adding/removing group type to a user group after Request from Catalog Item

Hi all, i need some help. We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...

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Problem of translation in Service Operation workspace

Hello i want to translate some words in Service operation workspace but i can't found the key words in Ui_Messages. Can any one know how to do the translating in Sow. Thank you.

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I have a requirement to create incident record from HR case, I was trying the below logic

I have create new UI action with below logic in UI action with client box checked if (typeof window == 'undefined') setRedirect(); function hr_create_incident() { if (g_form.getValue('cmdb_ci') == "") { g_form.setDisplay('cmdb_ci...

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Jira/SN integration Refresh Token

We are struggling with the refresh token for our Jira/SN integration. Here is the summary of notes from a recent discussion. We've discussed how you are able to create the connection and it works the first time you send a request, but after 30-60 min...

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from Service operation work space i have to remove price from the record information for request

i have to remove the Price from the workspace Service operational workspace

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Display catalog variables on table extended on task

Hi AllI am looking in existing implementation, they used RITM > Custom taskThey didnt used the sc_task under RITM regarding security and sc_task is not extensible, so they extended task table. The problem is since variables belong to catalog they don...

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Not getting correct out while passing MRVS in JSON through script API in ServiceNow Flow designer

Hi All,I have a catalog form with 1 variable set and passing 2 values: Earlier I was passing 'ritm no' as a String type and using the below script I was getting output as Script : Now, I changed the 'ritm no' as reference type and passing it as in...

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To ensure if CMDB is still working ?

Which type of tests can user run to ensure if CMDB still work after upgrading or deploying of new application or integration ?

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please let me know how we can add comma separated value into addencodedquery into script

please let me know how we can add comma separated value into addencodedquery into script var myString = "Grant Software/Application Elevation Access,Request to Enable USB\Bluetooth for Mass Storage Access,Web domain allowlist,Global Allowed_List (Whi...

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After committ the update set I cant see the changes made

I made the connection between prod and dev, even after retrieving and commit the updates. i still cant see the changes made by another instance. help me with it as the update is not being shown in my instance.

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Detect sensitive topics by using sensitivity detection in Now Assist for HR Service Delivery (HRSD)

Hi, We are implementing the sensitive detection in Now Assist for HRSD.As per the SN doc, the document is in Xandu version, our instance is at Yokohama. From the doc, at step 3, I couldn't find the following capability and the corresponding attribut...

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Need to restrict non-admin (ITIL) user from editing the default filter condition of incident table

How to restrict non-admin (ITIL) user from editing the default filter condition in breadcrumb section using ACL.

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Hide Request Price in service workspace

Hi, Is it possible to hide price on service operations workspace without configure ui builder or changing requestInfo SNC script include? Thanks, Tomer

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OVERRIDE the normal task dictionary entry for assigned to not working on extended custom app table

Here is your text, formatted as a forum post question. The addition about the default value not working has been included. Cannot select users in "Assigned to" field on custom case table Hey everyone,I've created a custom case type by extending the s...

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